Unknown Speaker  0:03  
Good afternoon or late morning, depending on where I'm talking to you from. This is Tim Sarrantonio, head of partnerships in business development at neon one. I'm excited for you to join us today as we dive into one of the key pieces of the neon one ecosystem and to talk about how neon pay can help take online giving to the next level. So we're going to get into our expert in a bit that we have here, Jake. But a little bit of table setting and housekeeping as we get in first and foremost, this is going to be recorded, as all all our webinars are. And so you'll be able to find this a little bit later today on the neon one website under the events and webinars section. So if you go under Resources at neon, one comm you'll be able to see this and the deck, the deck is pretty light. Because this is more show, as opposed to tell.

Unknown Speaker  1:04  
But you know, payment processing always has a lot of interesting questions. So we will be taking questions with Jake, our payments expert

Unknown Speaker  1:15  
for us today. So let's go ahead and actually test the q&a. If you folks don't mind, why don't you pop in the q&a section, your name and

Unknown Speaker  1:29  
where your talk calling or calling in from today. How about that we'll do a location based test. So your name and where we're talking to you from Jake, where are we talking to you from? We are talking to me from sunny Pasadena, California. Pasadena, California. I am on the opposite side in somewhat sunny upstate New York and we're joined with Shree some Charleston, we got Erika from Kansas City.

Unknown Speaker  1:57  
David, we're gonna Well, you might not be able to hear me but our team, Allison's gonna get to any questions like that we got Susan from Wisconsin. So awesome. Texas, Leanne from Texas. So thank you for joining us folks. And using that. And from Kate from cloudy Northern Kentucky, and Nancy from Seattle. So we got we got folks who are definitely helping us all over the place, which is always my favorite part of neon one. So what we're going to be doing is this is a pretty short one, what we're trying to do is these product focused presentations are about a half an hour. So we're really going to get into it and and excited to showcase what we've built to help you scale payments, we're going to get into the importance of payment processing the security, we're going to touch on things like PCI compliance. So you know, definitely going to be touching on that. And there's also more to come what you're going to be seeing that Jake and the team are always looking to enhance things. And so we might even talk a little bit about what's coming later in the year as well. But really excited to kind of dive in. Oh, I didn't change our quote. So I'm going to skip over the quarter. You know what, though? I'm going to use the quote anyway to today anyway, you know, same one, talent wins games, but teamwork and intelligence wins championships, Michael Jordan, Jake. So did not really applicable payments, but really good for Team teamwork. So a lot of a lot of teamwork going on in payments. So I think it can apply. It applies, it applies. So what we're going to be doing, we're going to touch on the learning objectives in terms of of what we're going to dive into today. But this is again, a pretty hyper focused dive into neon pay specifically and and how did we approach this? Why did we do this. And to really kind of do some some practical show intel on some cool things that you may not know about. Payment Processing might seem like one of those things that just like happens, but there's a lot that goes into it to make it successful. So really, what we're going to dive into is, anybody who is using any neon, one platform, that's the cool thing about neon pay is that it doesn't just work for CRM, you can use this with multiple products. And as we add new products, which we are doing, and we're working on, neon pay works with them. So that's really cool when it comes to that. So we're going to talk about the basics of how online payments work. Definitely during the pandemic, we've seen massive growth. Some industry data actually shows upwards of 30 plus percent in terms of year over year growth for online payments. And, and so we we really, really kind of want to dive into what we're doing to add this value and make this easy for you. And how does this work? A lot of times

Unknown Speaker  5:00  
When I was at my last job before neon, I was scared, like, like, completely around the idea of trying to find a payment processor. I just like it freaked me out. And so I've lived it, it could be very confusing to understand how all these things work. And that's really the primary reason we built neon pay is to make your life easier. So we're going to really kind of zero in on that. What we're not going to do is this is not a training, we have trainings and things like that on neon pay. In all honesty, it's it's relatively straightforward. That's kind of the point of neon pay. But we're also not going to go super deep on things like payments, reconciliation, and like, you know, best practices on refunds and stuff like that, like, totally can talk about that. It's just we got a half an hour, so we're going to kind of like, you know, get into it. Jake, tell us a little bit about you before we dive in. Yeah, so I started with the neon one family at arts people in 2018, I came on as kind of the merchant account specialist handling payments for arts people, our theater based business unit. And currently I am the quality assurance analyst working on neon pay, as well as our portal sign on system and have kind of the moved into the subject matter expert, kind of role for neon pay as well as I've worked with it. since launch, I actually led the support team for neon pay will be launched in mid 2019. So I have learned a lot about payment processing in that time. And it has definitely taken that much time to get to know all of the intricacies of what goes on in this world. So yeah, that's a little bit about myself. Also, a fun fact here I wanted to share is I just have this really bad Sudoku, or buying too many books and letting them pile up without finishing them. So I'm not in a room with all of my books right now. But you can imagine in my other room, they're they're just everywhere. It's that I also have that and literally just got another book order delivered while we were talking, by the way, I just noticed, come in so awesome. I'm so so Jake, why don't you take us through a little bit how payment processing works. And there is a resources section at the end of this deck, folks, you'll be able to get the deck in the resources section. But if you go to neon one.com, we actually have a really awesome new blog, Allison, who's who's playing support on the webinar today? She actually wrote that up on on kind of a deeper dive. But why don't you talk about the basics on like how payment processing works, regardless of which processor that you're using, and then we'll get into neon pay specifically? Sure, yeah. So when you're accepting a credit card, a CH payment, an online payment, we call them, there are a few actors kind of behind the scenes that have to work together to make that transaction actually happen, and to land in your bank account at the end of the day and taken from the donor. So the first thing that happens is a donor will interact with, you know, a form, everybody knows kind of what their online payment forms are, you know, donor puts in their credit card information. When they submit that information, quite a number of things happen in a very, very short amount of time. So if we're talking credit cards, it's a few seconds. And what happens in this process is the application takes your your information that the donor has put as given input takes it to the payment gateway. And so that's neon pay, right here, payment gateways are kind of the bridge between your online forms or your you know, if you're doing it from the back end, the back end, the payment gateway works with the processor to kind of take that information and encrypt it and keep it confidential as possible. So that's our third step here. Security is kind of the number one factor always with credit cards. And so that's kind of our top priority at all times as well, is to just make sure that stuff is encrypted, nobody can get to it, and nobody can see it. And so what happens is the payment gateway and encrypts that into a token. Now, now the information is in this kind of encrypted token that the card card association or card brands, so think like the top four, Visa, MasterCard, Amex, or discover, they take that then and sort of work with the donors bank, we call it the issuing bank. So the person who are the bank who gave the donor that card, it's their bank, the issuing bank, and they'll kind of take take that send it along, and the bank is ultimately the one who says okay, let's let this transaction happen, or no, we're gonna deny this because you know, x, y and z is incorrect, maybe their CVV code is not right. And so everything has to be accurate and correct in order for that transaction to get approved. And then it goes back down the chain, and comes back all the way down to the gateway, gets a you know, a thumbs up or a thumbs down. And then at that point, you'll see transactions submitted successfully if the payment was approved. So kind of goes through all this, all these different companies to make this actually make the funds actually moved from place to place. And then at that point, it's been probably two seconds or three seconds and then

Unknown Speaker  10:00  
That's, that's the wild thing, folks that all of these steps are happening in like, just seconds. Yep. all at one time when it comes to this, which is pretty cool. So, Jake, where I'm going to hand over kind of the presentation items to you, so you can kind of start to show things when, when ready. But, um, but, you know, walk through, like, why did we build neon pay? Because when I first started, folks, 10 years ago, we didn't have a payment processor we worked with, I use blue pay, for instance. And, and so I've lived, like this experience from my own nonprofits. And I have, you know, reasons why I think personally why we did things, but you know, go through the importance of why having an internal processor, right with our company is is something a value that we identified as an important step. Yeah, absolutely. As you said, we kind of saw this opportunity to just simplify things. And so as you were talking about earlier, payment processing is kind of mysterious and sort of scary to most people. And so what we wanted to do was just sort of take control of that process, and make it easier for customers and ultimately easier on ourselves to having more control over our own product, to just help people with the process of picking out a payment processor, and then getting it integrated. And then making sure that you know, it's talking correctly to your CRM, there's just a lot of things that can go wrong when you're working with one product, and then a different company's product. And then having them communicate with each other.

Unknown Speaker  11:35  
Bringing it all in house just kind of helped us quite a bit to, to sort of simplify the entire process, make it so that you can, you know, work in the same application almost, as opposed to having to login to a completely different application work with a completely different support team. And, you know, maybe you have an account manager to at this other company. It just keeps it all together. And I think the importance of the integration is just that it's gonna save you a lot of time. And headaches when things do come up, and they will in payment processing. But being able to have it all in one spot, I think is the big thing. And I mean, that's what I look, I folks, I've been doing this for 10 years. And and even back in the day when I first started, I was like the seventh employee for CRM, right. And one of the biggest things that we always see in support tickets would be basically it would be like, no, it's authorizers fault. No, they're saying it's neons fault. And that would be the biggest back and forth that we would have, which is why we identified this. So So Jake, you know, let's talk about it. We're going to use CRM as kind of our example. But it's important to note that folks, if you use an I do this for my own nonprofit, my my sister in law's

Unknown Speaker  12:41  
Memorial charity, the Meghan Lally Memorial Fund uses both neon fundraise and neon CRM. And we just have the one processor that we have, I don't have to, to go different places, even though you're utilizing different products in the neon one world. So Jake, why don't you talk walk us through kind of the basics of how all of this fits together? Because, folks, we've seen, for instance, acgh payments, grow by 88% through the pandemic, and that's part of neon pay, being able to offer that. So Jake, want once you walk us through the product? Yeah, let's do it. See if I can get this screen share. Can you see my screen? Yes. All right, beautiful. We're looking at neon CRM itself. That is the CRM dashboard. So we're going to go like you said, we're going to go through CRM in this example. But just wanted to quickly highlight sort of how fast this process can be. show you some back end, how do you submit a payment on the back end, I think everybody knows what their forms look like. It's the same process. But you can do the same thing from the back end within CRM, if you know, somebody calls you up on the phone, and wants to donate vote over the phone and give you their credit card information. Here's how you could go about doing that. So and Jake and I talked about this earlier, so Jake wants to queue it up. But basically, we figured you know what everybody kind of knows what an online donation form looks like. And especially given that CRM is getting better forms later this year. By the way, you know that what you're seeing here is going to work no matter what. So this is a nice example, you might not know this, that you can securely even set up something like a recurring gift or a one off payment, right on the back end. So that's what we're going to show you here because everybody knows what an online forum basically looks like. So we're going to show you something you might not know here. So let's say some guy named Jake Ayres calls me up and wants to donate $100. So I'm going to enter in just those required fields there. As you said, I can make it a recurring donation if I want. Let's keep it one time for this example. And then I'm just going to skip over all of the, you know, the nitty gritty here and just keep it to my annual fund from 2019, which is my default in this account. So continue.

Unknown Speaker  14:53  
Alright, so now we can choose payment method. So let's go

Unknown Speaker  14:58  
credit card.

Unknown Speaker  15:00  
And then we'll do an a CH as well. Alright, so this is actually very, very similar to what is on an online form. It's the same credit card fields, and it's essentially neon paste fields. So right now you're already interacting with pay. And so when somebody is starting to read off that credit card number, I'm just going to use my test Visa card here. This is connected to a sandbox account. So totally test environment, you try to enter 42424242, you're not you that's not real.

Unknown Speaker  15:27  
That's, that's not a hack. That's just, that's just fake data. Alright, so then we've got our credit card information. And this is kind of where I think we could touch on PCI as well. Yeah. Now, you might hear the term PCI compliance. What is that Jake, PCI compliance stands for payment card industry compliance. And so the four major card brands got together and sort of drew up a large list of requirements, that merchants who are processing online credit card payments have to follow, in order to keep that information secure. You know, we hear of breaches and things like that, it's extremely important to make sure that credit card information is locked down, and as secure as possible. And so kind of what's going on here is you're, you're already interacting with pay, which is PCI level one compliant, which is the highest level of compliance. And this information is not going to go anywhere else, then right here, it's gonna get immediately encrypted into a token. And, and we're good, it's gonna get encrypted and sent on to the card network, and the bank is not stored ever within CRM. So very, very secure.

Unknown Speaker  16:33  
All right, and then I just have one other required field set up here for test purposes. And that's going to be the billing zip. And then we're going to split the payment.

Unknown Speaker  16:50  
And so that entire process that we talked about earlier, moving between all the different actors, this is that that was just completed. And even in a production environment, you know, an online legitimate transaction, it's going to be that fast.

Unknown Speaker  17:05  
So yeah, let's maybe go to the transaction summary, just to see what's listed there for, you know, when you need to like reconcile, and you need to kind of reference back, walk us through the payment information down there. Yeah, absolutely. So at the bottom of your transaction summary is going to be the payment information, with some really basic info, like the cardholder name that was entered the last four digits, the amount, and then here is the gateway. So my merchant account is called technical support default, we could probably have a whole nother webinar on the ability to create multiple merchant accounts and assigned to different campaigns, you know, going to different bank accounts. So we want to touch on that today. But this is where it would tell you what exactly what merchant account that was sent to.

Unknown Speaker  17:45  
And then we have our charge ID link, which is the cool part. And it created just a simple create a timestamp. So the cool part, sorry, go ahead. And we have a question in terms of like, basically not needing to ask for a person's credit card again. And I think this might be a good, you know, as you're walking through talk about when we're logging a recurring gift, because it does that without Nancy without having to actually recall a person's credit card information, again, per se. So talk about, you know, that context in terms of the question while you're walking through this, too. Sure. Yeah, absolutely. Before I get into kind of kicking us over into pay here, at that state, that screen we were at before where you can select recurring or not. If you select recurring, the system is then going to know to keep that token on file. And so we're then going to save the token. And CRM particularly has a scheduler, I think all of our applications do but in CRS case, there's a scheduler that takes all saved payment tokens with the date that you specified how frequently to run it, and keeps that token on file, and then just runs that at the date, or the timeframe that you specified. So that's how that works. We're still not storing any credit card data. The data is contained in the token, which is securely encrypted that nobody can access. And that's some and recurring gifts are supported for both credit cards and a CH and maybe talk quickly about a CH before we move on over into the pay application itself. Sure. Yeah, absolutely. We could do another quick example if you want. Sure. Yeah, let's do a quick gift. And and while you're queuing that up, I want to talk about just how impactful acth offerings for your donors can be because in many ways, they're actually going to be more reliable because they don't expire as much as credit cards and we're working on some cool stuff with expirations. By the way, that's kind of some of the future items that we might get into. But, you know, a lot of recurring gifts are pretty much weak. During our university of Dallas study on recurring gifts. We analyzed 6.4 million transactions in CRM and worked with the University of Dallas and basically 84% of them are credit cards. The rest are on acth transactions almost nobody's doing a recurring gift. We even looked at cash credit stuff like that, everybody

Unknown Speaker  20:00  
doing it online. And the typical size was $63 per gift every month. So talking about acth, though, because this is really big in Europe, for instance, this is how a lot of people pay not as adopted in the US, but I think it's going to start growing. So walk us through a CH and what is even a CH stand for? Yeah, sure. ac h stands for Automated Clearing House. And so acth payments are run on a completely different technology platform than credit cards are their credit card networks have sort of this technology infrastructure that they've built up over the years, in order to make these transactions run really quickly, really smoothly. It's more updated technology. A CH, is I think the it's part of nacha, which is the National Automated Clearing House Association. And so notcher runs this thing called the a CH network. And all acth payments run through this kind of hub. And so you have your your donors bank, they put in their their bank account information, it gets sent through the a CH network, and then goes to your bank account. And the whole process takes much longer because it's built on just an older technology infrastructure. And that's why you might see an N a CH payment you get could take 357 days, as opposed to you know, a credit card is approved instantly. And then you have it in your merchant account the next day. So it's just kind of a fundamental difference in the technology platform. They're cool.

Unknown Speaker  21:19  
So what I did here was enter a new donation, and I made it recurring. So I made it run every month, so once a month. And then once you get to this screen, you're only gonna have two options, it has to be an online payment if you're gonna do recurring gifts. And so we're gonna do a check. And then here, I wanted to mention this on the on the credit card example. But here is our donor covered fees option. So if this person wanted to give $100 donation, they can opt in to cover the processing fees for this transaction, which has been huge. And we've seen a lot of adoption here. And a lot of

Unknown Speaker  21:51  
meetup cost for organizations to kind of have these donors cover the fees, and it's super, super helpful. So definitely recommend, you know, pushing that if you can. Alright, so down here, we've got, it's gonna look pretty much the same as the credit card. One, it's just we've got a routing number and account number. So I'm going to enter in my test credentials here. Again, that's not going to get your free money. Yeah, you're not UK.

Unknown Speaker  22:15  
Sorry. And then it's going to remember my name checking account that we're gonna submit. And then it's gonna just gonna give you a little confirmation button here for the ch.

Unknown Speaker  22:25  
And these live right on the forms, folks, that's the other important thing is that that these are payment options that somebody can see, we're just showing you the back end, because a lot of folks actually didn't know that you can do these types of things just through the back end of the system. Yep. So there's our donation schedule, it gives us a confirmation here. So yes, I do want that to process every month.

Unknown Speaker  22:45  
And then let's check out the transaction summary on this one. Cool. And then maybe we can kick over to neon pay itself. Let's do it.

Unknown Speaker  22:53  
So yeah, it looks pretty much the same, it's just going to have the routing number and account number here instead of the credit card number. And now the cool part is you have this link. So charge ID link. And this is the neon pay charge ID associated with this transaction. If you click on this, it'll bounce you right over into pay.

Unknown Speaker  23:08  
And there it is. So this is your payment processor screen, what used to be you know, your record in CRM, and then you have to go log in to authorize, net PayPal and search for the transaction. Now, you can just immediately jump over there. And you can refund from here, it's got all of your actual information and metadata on the charge as well.

Unknown Speaker  23:27  
And we've got another question that I'll answer does paying with credit card also give the option to cover payment processing fees as well? And that's a big goal. Yes, absolutely. And you can even default that as a checkbox default, right on the form to which we've seen to be great in terms of success. Now, I noticed that when you click that you didn't have to log in again. Nope. So with our single sign on system, if you have your CRM account with a you know, your your Gmail address, your organization's domain, your email, and you sign up for neon pay, and you use the same one, it's all the same. It's all the same shared credentials. And so you can just immediately jump over into pay, you can access both from the neon SSO dashboard. So you can hop into one or the other. When you first log in. It's a really, really great feature. And maybe just we don't have to go into it, but maybe show people where they can find that log in access to find all the applications that they're using just blur. Don't click into it, but show where people can find that. Okay, yeah. Let's see, well, I can I can do it here.

Unknown Speaker  24:30  
So this is our main SSO dashboard. Oh, I need to log in.

Unknown Speaker  24:36  
I'm also running a lot of different environments right now. So that's part of it. I'm a QA analyst. So I'm in every single environment. But here's what it looks like. So if you have CRM and pay, it's gonna live here, raise fundraise. Yeah, this is where all of our neon applications live. And you can access them all from the screen. Cool. So once you get back in then we have a really good question about expirations. And I want you to talk about what we could do.

Unknown Speaker  25:00  
explorations now and then the future of what we're thinking there too. Sure. But let's talk about the basics of neon pay in terms of like, refund, like, like, how do they actually manage things in pay itself, if somebody like, wants to get a report or like a refund or something like that, yeah, of course, you can always refund any payment. So you saw that they're kind of linked here, you can go into PE and refund within PE, or you can do it right here as well. So you have the option, if you want to stay in CRM, you can refund and cancel from within here, it's another big benefit of having that integrated processor connection where they're both listening to each other. whereas previously, you know, you'd have to do it within PayPal, you'd have to do it within authorize dotnet and go find that transaction, and then your reporting, you'd have to kind of manually make that work, right, it's not going to immediately come back into CRM and show it as refunded. So this way, you can, you can just have it instantaneously, show is refunded the status is an update, it's a really, really big value add, I think, very cool.

Unknown Speaker  25:59  
So let's This is an hch payment, which you can't cancel, it kind of cues, a refund for ecdh payments, credit card payments, you can cancel. So I'm going to see if I can really quick go back to my credit card payment to show that that cancellation process.

Unknown Speaker  26:14  
I'm gonna have a ton of them because this is my test account. And also as as Jq set up, there is another feature that we've rolled out that instead of somebody like this happened a lot with all the events getting canceled, for instance, and we saw this in arts people, and we actually rushed out a option to instead of asking having someone asked for a refund, you can transfer an event ticket over to turn into a donation. And we actually on just the arts people platform alone saved $2.4 million from being refunded for our clients during the pandemic. So, no, that's there. If somebody's like, I want to cancel, you can say, Would you actually like to turn that into a donation? And a lot of people will?

Unknown Speaker  26:58  
Yeah, that was a really great feature.

Unknown Speaker  27:02  
While we're kind of waiting for this to load up, it's just got a lot of data to go through the expiration question, what was that question? I want to make sure we get to that just so basically can assist me used to communicate with people whose credit card expires and and walk through like when a number expires? What happens now when what you know, what do we think about in future as well? Yeah, absolutely. So right now, when a when an expiration passes, it's actually a kind of complicated, the issuing bank is sort of the ultimate, you know, end all be all way if it gets approved or denied. If it's a recurring donation, which for the most part, these will be when they're, you know, getting getting submitted over and over. And then, and then the credit card expires, neon pay doesn't actually have a mechanism right now, to sort of automatically update that. But it is something that we're working on. And I can't get into it too much, because we're still kind of ironing out the details. But we are hoping to have that at some point this year, probably at the end of the year where those cards are going to automatically update. And you won't have to worry about failing for expiration.

Unknown Speaker  28:02  
Right now, issuing banks can actually sometimes approve those, if it's been a recurring payment for a long time. And there's a good history with that merchant, what the issuer will do is say, okay, everything else is the same, we know that we issued this new card with this new expiration date, keep that one going. So keep that account going. So it can't actually sort of not fail on its own. But a lot of the time, you know that that payment is going to fail if the expiration date is past. And so CRM has a built in system email, where if your recurring payment fails, you can send out an email automatically to kind of let them know they need to update their payment information. But what's coming in pays. We're going to be doing that on the back end, and it's going to automatically update. Hopefully, we won't even need those emails anymore. Cool.

Unknown Speaker  28:46  
All right. I think this was the one so many payments.

Unknown Speaker  28:56  
There we go.

Unknown Speaker  28:58  
And you can just refund right from there. Yep, partial refund here.

Unknown Speaker  29:03  
And there we go. So the refund request has been submitted, this transaction summary is going to update. So this will now show on all reporting as being refunded. So you can immediately run a report for refunds, all of these things update instantly. And then if we come back to pay,

Unknown Speaker  29:27  
we've got refunded as well. So again, instantly reporting is going to line up with CRM, right at the time that the refund is issued.

Unknown Speaker  29:36  
Awesome. Very cool. Very cool. So we're coming up to kind of the quick overview time that we had, what other cool things can we talk about that are coming for pay that that clients will be able to use in later in the year? Sure. Yeah. We're working on Apple Pay and Google pay right now. So that is on the roadmap. One of our highest priorities is to get those payment methods

Unknown Speaker  30:00  
operational. So we're hoping this year where you're going to be able to accept Apple Pay and Google pay. So that's exciting. And then we're also working on a monthly statement report that a lot of other processors offer that I'm pretty excited about. It's kind of like a general account summary of the month and everything that happened in the account with some good analytics on there. So I'm excited for that one, too. Awesome. Awesome. Any other final items that you wanted to, you know, show? Actually, one, let's do one of the deeper things that we you and I talked about, just as a quick, quick aside, and then we'll wrap it up for today. How if you sometimes organizations, and you might not know this in CRM, you can actually tie a campaign to a different merchant account. And neon pay makes that easy. So let's say you had a capital campaign, and you wanted that money to actually route into a different bank account than your general one, how easy is it to actually create a new merchant account for neon pay? Yeah, it's, it's extremely easy. Once you have that initial setup done, all your of your organization's information is going to get stored in the system minus some sensitive info. And so you can just come into the merchant accounts menu here, I'll go back and just narrate that. So merchant accounts, new merchant account. So this is the one that I originally set up, say, I have a new campaign, I want it to route to this other bank account. I come in here new merchant account, I'm going to select the application that I want. Those are test apps, and then enter my name statement, like neon CRM, neon fundraise stuff like that. So you'll have a very kind of focused menu for you for you as a client. Exactly. And then I'll maybe I'll, you know, I want to differentiate it. So I'll make it a new correspond to my to my campaign, I put in a statement descriptor. That's what's going to show up on the cardholders statements when they when they use their any reports for neon pay alone or all the reports showing CRM Oh, that's a good, yeah, let's, let's tag that real quick for Molly, before we go, but like walk through this just real quick, and then we can get into the reporting question. Yeah, absolutely. I won't fill out the whole thing. But I'll just give you a quick tour. So all of your org information is saved. So you don't have to enter any of that, again, we already know, you know, what you put in for your organization. And then down here, you just have to enter in your primary contact info again. And that's to tie an actual person to the merchant account, which is required, why do we need to enter social security number because everybody always asks us this way around it, why who's making us do that by

Unknown Speaker  32:24  
the government. So the gas is

Unknown Speaker  32:27  
a very, very serious regulation from the fincen. So that's the Financial Crimes enforcement network, which is a government agency that requires that a actual human being be tied to a merchant account. And that's to stop money laundering. That's, there's a lot of different reasons why they would do this, it's mostly to prevent criminal activity, with money laundering being a big concern. And so as a social security number, along with date of birth, name, and address, or those things are always required, because they need to verify that this is indeed a real person, and not just some sort of made up identity. So they can create a merchant processing account and just, you know, take money from say, like a stolen, you know, stolen batch of credit cards, it needs to be a legitimate person. This is how we keep our PCI level one compliant. So So okay, pretty straightforward. You fill out your bank account information, because we're at time I want to make sure we get to Molly's question reports, how do I do reports? Sure, yeah, I'll go I'll quickly go through the main reports in PE. So in neon, PE, you have the balance report. And that is kind of a running list of all of your activity. So everything is going to come in as its individual line item, when it came in, on the activity on the account. And so fees are going to be split out. So you can pinpoint when exactly fees came in, charges refunds, any kind of account adjustment. So balance is kind of like the source of truth for when something happened in pay charges is a more simple report. So this one looks a little bit more like you know, kind of a standard payment processor report where you've got your payment method, the amount, the gross total, and the net, so it's minus fees or refunds, and then the customer the application that it came in through in the description, so maybe what campaign that that was for, and then date and status. And then and all these are exportable by the way you just use this little, this little icon up here we go. We're answering your question. Now in terms of that, yes, basically, this is how we can do that. So charge report is kind of an offshoot of the charges table. And so this is a little bit more of a customizable report where you can pick the date. These are kind of the filters that are available on the charges table. But you can also choose what columns you want to export or don't want to export. So say you don't care about splitting out the fees in this way. You can deselect all these things and maybe even filter by metadata. So you're only looking for a specific layout, you know, account ID and you know that they gave you 10 charges, but you don't know where exactly to look or when they gave it you can just run a charge report for you know all time and then put in your account ID that you have from CRM and see all the charges that that person is giving

Unknown Speaker  35:00  
Make sure it lines up CRM.

Unknown Speaker  35:02  
Mary, Mary, what was the abbreviation for the federal thing? It's fincen. Yep. Right, insane. And then Molly has a great show. Okay, awesome. Thank you, Molly. And what's the cost of neon paid, we charge a monthly fee for this because a lot of other companies do. Well, we don't, there is no monthly fee for neon pay. We also that was part of the simplicity factor that we are going for is just keep it as simple as humanly possible, because a lot of other payment processors will charge a PCI fee a monthly fee, to use it, maybe some other kind of like batch fees, plus all these different kinds of like interchange and just these weird fees that no one really knows what they mean, unless you're in the industry. And so what we wanted to do is just create a flat fee system, where you just pay a specific percentage on a charge plus the authorization fee. So the authorization fee is that 30 cent covers the actual, like communication transmission between all these buddy does that you can't get around in the sense thing. It's Yes. In all honesty, that's us, like having to pay discover. Yes, exactly. Yeah, yeah, everybody's charging. So we have the authorization fee, and then the capture fee, you'll see that in the unpaid that is the percentage. So for the most part, it's 2.9%. It can vary depending on application or your organization's legal status, but for the most part 2.9% of the charge. Yep. And that's it. And this is why you can just turn it on, you can literally get to it. If you haven't ever enabled this for your for your platform, you can go right into your your neon application and get it set up. So awesome. Jake, we're a little bit over time. But I wanted to thank you any final thoughts that you wanted to share on payments? Before we kind of sign off for today?

Unknown Speaker  36:42  
I don't think so if you if you find it complex, you're not alone. It is kind of a global phenomenon, that it's kind of a complicated system. So we're trying to make it as simple as possible, and make it easier on you everyday. You should not need to worry about this. It just needs to work, folks. And so that's basically why we've done this. So I want to thank everybody for attending today. I want to thank you, Jake for spending the time walking us through this extremely vital part of an organization's revenue stream. And and yeah, that's it. That's all we that's, that's pretty focused for today. So thanks, folks. Thank you. Thanks, Gina. Thank you for

Unknown Speaker  37:25  
you know, spend the time with us and Jake, you know, keep it going and buy more books. You know, I will. There you go. Thank you seem simple. Ah, that's the point. There you go. Awesome. Very cool. Have a great day, folks. Enjoy your Wednesday. Oh, gosh, it's Wednesday. Right? All right. Have a good day folks talk. I really like

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