00:14:25	Abigail Jarvis:	Hello!
00:15:16	Zakiya Lord:	An excellent report..thanks again for all the work that went into it
00:20:38	Daniel Hull:	Less happy
00:20:41	Zakiya Lord:	More motivated but not sure they are “happy"
00:20:41	Reginald Laister:	yes I think so
00:20:45	Mary Ann Reid:	Ours our happy
00:20:46	Victoria Carson:	Meh - somewhat happy, but not more happy
00:20:49	Matt Grindstaff:	I'm not sure
00:20:52	Khazana Martis:	Hard to tell
00:20:52	Lin McHaley:	how do I find out if they are happy
00:20:52	Elizabeth Blanchfield:	Happy
00:20:55	Lindsay Firestone:	happier
00:20:56	philip bartolf:	less happy
00:20:56	Mary Ann Reid:	We are able to perform again
00:20:56	Anne Haworth:	Not sure I know how to know.
00:20:57	TERRY SMITH:	They are happy
00:20:59	Will Tregaskis:	I think they are indifferent
00:21:03	Amanda Petruzella:	Happy :)
00:21:04	Matt Grindstaff:	By what metric are you judging?
00:21:06	Louise Jensen:	No clue...
00:21:12	Laura Taylor:	Yes, I believe they are happy.
00:34:13	Matt Grindstaff:	ALS
00:34:18	Lindsay Firestone:	Charity: Water
00:34:23	Rikki Epstein:	ALS on the right
00:34:30	Matt Grindstaff:	Left for ALS
00:34:36	Lindsay Firestone:	Charity: Water left
00:34:47	Lindsay Firestone:	i'm sorry Charity water right
00:34:49	Will Tregaskis:	CW: Left
00:35:01	Reginald Laister:	Is there any way to access the slides non visually. Blind viewer here
00:35:05	Daniel Hull:	CW Water left
00:35:13	Kim Fertig:	ALS Ice Water Challenge on the right.
00:36:09	Neon One Webinars:	Reginald - we can look into providing ALT text in a follow. Thank you for flagging that.
00:48:55	Matt Grindstaff:	That is so helpful to gather data on a person's donation experience!!
00:49:22	Matt Grindstaff:	Would you ask them "how" it could be better?
00:50:54	Anne Haworth:	Can we poll donors inside the Neon CRM now on the donation thank you page?
00:51:09	Amanda Petruzella:	Milestones
00:51:23	Rikki Epstein:	Accomplishments
00:51:27	Elizabeth Blanchfield:	Reaching goals
00:51:27	Laura Taylor:	birthdays
00:51:27	Alyssa Slike:	Birtdays
00:51:28	Mary Ann Reid:	births
00:51:32	Eva Jenkins:	holidays
00:51:34	Emma Justice:	Anniversary
00:51:37	Lorna Swisher:	Time with family
00:51:39	Daniel Hull:	Family
00:51:41	Matt Grindstaff:	new child
00:51:42	Mary Ann Reid:	family gatherings
00:51:42	Kim Fertig:	retirement
00:51:42	Reginald Laister:	birth of children
00:51:48	Emma Justice:	Holidays
00:52:01	Neon One Webinars:	Anne - a great thing you can do is use the custom button option to offer a survey right on the donation page. We've also seen people do volunteer sign up there, but the survey is a good idea.
00:53:30	Louise Jensen:	We're in a small community and we try to stay on top of sympathy cards with our donor families...
01:01:57	Matt Grindstaff:	It was VERY GOOD
01:02:05	Emma Justice:	Excelent thank you Francesco
01:02:11	Kim Fertig:	What do you mean by the end? End of relationship?
01:02:16	Lin McHaley:	excellent
01:02:23	philip bartolf:	Very VERY stimulating
01:03:05	Mary Ann Reid:	What means were used to get the donors back after initial stop?
01:03:18	Lin McHaley:	how do we re-engage lapsed donors?
01:03:51	Ansley Henson:	How much of the donor experience is curated online v. offline? How important is this & is it dependent on donor level?
01:04:19	Anne Haworth:	If you are new to an organization and they've let donors lapse for years on years, what is the acceptable timeframe to reconnect if you haven't in many years?
01:10:25	Neon One Webinars:	https://tinyurl.com/NeonHookedOnAFeeling
01:11:19	Kim Fertig:	TWO!!!
01:11:43	Anne Haworth:	wahoo!
01:11:54	Kim Fertig:	🙂
01:11:55	Abigail Jarvis:	tim@neonone.com
01:11:57	Matt Grindstaff:	Alright!!
01:12:01	Sassa Carver:	Thank you so very much!!
01:12:10	Louise Jensen:	Thanks!
01:12:22	Brian Tardif:	Very good.  Thanks.
01:12:24	Emma Justice:	This was great, I bought the book on Amazon, sent it to Kindle!! Great presentation Francsco, thanks Neon!! Emma
01:12:48	Kim Fertig:	Thank you both! I’m a newbie, so this is all helpful!
01:12:49	Daniel Hull:	Great Job.
01:12:54	Alyssa Slike:	Thank You so much!
01:13:09	Matt Grindstaff:	Very helpful; thank you!!
01:13:14	Victoria Carson:	Thank you!  I learned a lot and took a bunch of notes.
01:13:35	Ansley Henson:	Thank you!
01:13:39	Laura Taylor:	Thanks m.
01:13:55	philip bartolf:	Good stuff. Very helpful
01:15:19	Mary Ann Reid:	Thank you!
01:16:07	Emma Justice:	Very cool good luck with the twins