1:06 Hello everyone. My name is Steve Kriter, CEO of neon one. I want to officially welcome you to generosity exchange neon ones two day virtual conference for nonprofit professionals looking to exchange ideas, experiences and knowledge from around the nonprofit sector. We are thrilled to gather over 1000 Nonprofit Professionals with great purpose. At our third annual generosity xchange. You can expect thoughtful sessions on nonprofit industry and technology trends, workshops and training, discussion breakouts and networking. We've been inspired by the resiliency of nonprofit professionals like you who are constantly being asked to do 100 things when you only have time to do 10 We have amazing keynote speakers like Mike Schultz, Edgar Villanueva and Denise Barreto. Plus, we have a number of other surprises in store for you. We hope these next few hours will help enable you to confidently craft meaningful generosity experiences for you and your supporters. As always, we're here to help. And in the next section, our team will give an overview of how the platform itself works, and tips on how to get the most out of the next two days and beyond. We are so grateful that you are with us. And please know how personally honored I am that you have chosen to spend your valuable time with neon one. Enjoy the conference. 3:24 Thank you Steve for that warm welcome. My name is Tim Sarrantonio. And I will be your host for this year's generosity exchange. I wanted to give you a bit of an overview of the platform we're using today. While you may have had a chance to review the walkthrough video of the platform that our team has created. I'm going to use this time to point out the key ways to make the most of what we've curated for you during generosity xchanges live experience. This year, we're using a platform called hopin to run GX, we reviewed several of the top virtual and hybrid experience platforms on the market. And were thrilled to choose this one because of the ease of use for attendees, flexibility for speakers and sessions and the stellar support. The exchange stage is where we will have pre recorded discussions. There will be interviews with some of the more innovative thought leaders in our sector, as well as practical lessons from Neon one clients. Every session will be a practical way to approach a problem that small shop fundraisers need to tackle so you can come away inspired with ideas on how to tackle similar issues you may be facing The Sessions tab has two different ways to experience the conference. The first will be hands on workshops that focus on a specific neon one product. These will be run with our staff and cover everything from segmentation in neon CRM, to getting a look into how our new neon websites product will work in practice. The second format is our Coach's Corner, which will be open throughout the conference. This is where we took all the submissions from the open text field during registration, and found experts to dive into the most commonly requested topics, you'll be able to join and ask these experts questions in an open forum. Similar to reddit's popular Ask Me Anything format. Generosity xchange could not exist without our sponsors. So during scheduled breaks are on your own downtime, please visit the expo area. And learn more about these amazing supporters of this event seriously, without visa bonfire clickbid and our other sponsors, this event will not be able to happen. There will be a way to request more information, watch pre recorded videos and submit some questions via chat. But the best way to support our sponsors into is to attend their sessions. We've put together some stellar content here that showcases what they do best. Everything will be recorded and the replays section will be available to get access to the sessions once they are done. Accessibility in various formats is critically important. So we have captions enabled on all main and exchange stage Sessions. Transcripts will be provided for everything regardless of format after the event, along with the supporting index, and resources that each presenter provided us. This means that we've taken note taking off your plate, so focus on jotting down what inspires you as opposed to trying to remember a bullet point mentioned. Finally, the reason we chose hoppin is because we did not want this to be a boring and passive event, you really can be part of the event itself and drive the direction of the conversation. To get the most out of GX. Make sure that you've set out your personal profile, and chosen a personal photo or avatar from the one bunch of characters that we've provided. Select your favorite sessions and make sure that you're in a room where you can focus on the event. We're going to encourage you to unplug from distractions if possible. So try to put the phone off to the side. Unless of course you're tweeting the GX hashtag and tagging us. We've created a fun set of bingo cards to encourage you to join in on the fun. And we'll reward attendees with prizes throughout participating. Record a welcome video under the intro section. Go to the People section and do speed networking. Use the chat to post your thoughts and pose questions to our speakers. You can even set up one on one meetings and engage with us on social media right within the platform. There's a reason we use the word exchange here. This is a virtual experience like no other. Don't forget to sit back and enjoy the performance we'll be bringing to the main stage later today with swamp water. Thanks to our sponsors at click bid. Whether you're at the office or at home, just get comfortable and set up your space to really take in all that we have set up for you. Let's get those interactive muscles working and start earning those bingo points. As we gear up to welcome team visa athlete Mike Schultz to the stage. Go ahead and post in the Chat how you're feeling and yes, emojis and gifs or GIFs are welcome and encouraged. Welcome to generosity xchange. Let's get started all right. Let's let's get started. How are you Mike? 9:43 Hey, you're we are up. I'm doing great. Hanging out my office here in central Minnesota. Getting ready for for another winter season on the snowboard. 9:54 I mean, I can't wait to get into that you're you know better you than me. I will say A I like being in here with my hot cocoa inside, folks, we're really excited. This is Tim Sarrantonio. I've I've come from the past into the future and now have a beard as my team pointed out continuity errors here. Looks like we see that the chats workin' so exciting to see that. We're going to do a quick introduction, I would, you know, this talk with Mike Schultz would not be possible without the support of our partners at visa. So I want to give them a big, major thank you for making this event happen. We're also able to offer accessibility and things like that because of our sponsors like Visa. 10:45 But monster Mike, welcome to the main stage of generosity xchange, this is a little bit about you. But for folks who don't maybe know your story, which we're going to get into, do you want to give a little bit of a introduction to yourself, and then we'll get into it? Yeah, absolutely. First off, thank you guys for having me as part of the show. I absolutely love what this program is about and what you guys are doing to help people and organizations out. So a little bit of background on myself. I'm a Team USA Paralympic snowboarder, gold and two times silver medalists and boardercross and bank slalom, which is snowboard racing. I'm a motorsports athlete at X Games. 10 time gold medalists. I'm a dad, I've got an eight year old daughter, lovely wife, Sarah. 11:44 CEO and founder of my prosthetic company bioDapt, and we design and develop high impact performance prosthetic components for adaptive athletes. So yeah, I got I'm a busy guy got lots going on. You're You're a busy guy. You're definitely a busy guy. Awesome. Awesome. Well, I'm so excited to welcome you to the main stage here. We have a really exciting set of questions. But we're also going to be paying attention to the q&a too. But let's kind of get into it. You know, I think what would be great is to tell us a little bit about your your your history, your story, right? Like, like, I'm excited that I picked this up. And I will track you down one day and make you sign it, Mike. But yes, absolutely. Tell us tell us, you know, how did you get here? Tell us tell us your story a bit for those who might not know it. Well, I guess how much time do we got? Because, you know, my career went on for over 20 years now. competitively. Yeah. Yeah. And I grew up in central Minnesota, and obviously into snow sports, got into snowmobile racing in the late 90s. And that's the thing that I really latched on to and dirt bikes in the summer, but snow cross in the wintertime. And I worked my way up the ladder, and performance and competition and, you know, started racing with the best of the best getting on the podium a handful of times in the pro class. And I was one of those, one of those top guys, one of the contenders. And, unfortunately, in 2008, during a competition, 13:46 yep, my knee basically exploded on impact. And over the course of the next couple of days at the hospital, it was apparent that in order for me to, to keep moving forward, we'd have to amputate just above the knee. And, you know, as an athlete, in my prime, you know, I was 27 years old at that time, still had a lot of good things coming. But, you know, I was put in a position where I didn't know what was next. And thankfully, I had my my wife, Sarah, with me by my side who was also a nurse, which she comes in handy a lot. Let me tell you when you're an action sports athlete, 14:26 but yeah, so we're just kind of there. And what's next? 14:33 Well, we're definitely gonna get in what's next because there's a lot but, you know, kind of, there's a few things that that you've touched on, that I'd love to kind of unpack a little bit and then and then kind of get into the process of how you got here today. But what are the things that drive you though, because there's a lot of different passions that you have, and those have evolved and changed but there's some rocks that you always have So let's talk about that. Let's actually talk about your family first, I would love to hear a little bit more about them as a father of three, myself, you know, tell us a little bit about your family. 15:10 Sure. Yeah. So my wife Sarah and I, we've been together since high school, high school sweethearts. But she's been the one by my side through all the thick and thin, the, the good and the bad. And, you know, I give a lot of my credit to her for all the success that I've had as an athlete and as a person. And we had a daughter in 2013. She's going to be nine years old here pretty soon, and it's so cool to see. 15:41 Like what we do and our our, our traits rub off on on Lauren, and she's a little gymnast right now she's a she's so competitive and a hard worker. So that's, it's so neat to see as a parent, you know, as she gets older, and just absorbing, you know, all the goods that we, you know, that that Sarah and I have, you know, some of the bads, too, was I was gonna say, does she act like, kids can be kind of brutal, right? Oh, she Yeah, she is. 16:13 She she's very driven. Well, we'll say that, you know, that can be both, you know, kind of a pain in the butt. And but it can bring out the very best in her. So, you know, it's a balancing act, as you know, you watch them grow up and, you know, 16:28 look out what they want to do or don't want to do. And, yeah, it's a lot of fun being a parent, very challenging. I think that's probably definitely the most challenging thing that I've had to go through. So 16:41 that's amazing. Yeah. And I will probably revisit that, but but, you know, I kind of want to go back to that, that moment that happened to you, because it is who you are, it's part of who you are. What was the mental process? Once the accident happened to kind of what did you walk through kind of what how did you get to to just addressing that? 17:05 Yeah, it was, it was very difficult. You know, in the field that I was in, and in racing, you know, I've been through a lot of injuries over the years. And so, you know, I looked at it like, this was another injury, I'm gonna get through it one step at a time. And that was so important, right from the start. Because when you're thrown into a situation that changes everything, it's so easy just to get consumed and not process what's coming at you. And, you know, from my past injuries that kind of set me up with the right mindset, one step at a time, recover. And eventually, you know, you learn to walk again, and then you get back into being mobile and, and getting into the things you love. And so that was the mentality I took, and, you know, this time, it was definitely going to be a longer, more difficult process. But I use sport as my motivator. That was the thing that kept driving me forward to get in the gym every day, you know, after I got home and was able to, you know, I couldn't obviously walk, but I could move my arms and my core. So it was like, this was the process that I knew how to recover with. And so that's just kind of what, what I did initially, and then a few months out, you know, I'll be honest, I did not want to race anything anymore. Because I knew I would never be at a professional level, like, I would never be at the speed that I was at before. So why even try? Yeah. But that first time that I got on my snowmobile and got the wind in my face and was buzzing down the trail, it was like, wow, this is exciting. This is my happy place. And it's, it's not about the speed I'm going It's about how hard I'm trying to go faster. And it became really apparent that it's not the result that has the most value or is the motivator? It's the effort and the challenge of getting there. Like, that's, that's what drives me. 19:07 I mean, I think that's a really beautiful sentiment, too, because the reality is, is that we can sometimes set expectations so high for ourselves. And if you kind of tethered that to what is your core, why, then the output might be different, but you're still doing the thing that you're passionate about. So let's talk about the book actually a little bit too, because, you know, what was the process to do that writing a book is not an easy thing. So let's talk about the book talk about what the book is about and and the process that even got you to that point. 19:50 Yes, definitely not a simple easy process it you know, I decided to write the book I'm just right after or shortly after 2018 games in Pyeongchang, right after I won gold. And you know, I had been thinking about it, I've done a handful of like mini docs, documentaries on video and that kind of thing. And I. And they're all just a small piece of what I've who I am and what I've accomplished and is like, I really want to show or explain what really goes on and what I and my wife have been through, she's a very big part of the story, obviously. And like to be able to dive into, you know, 300 page book, and really tell the details of, you know, those difficult moments, so many people see me on on these videos or on screen and in these competitions, and like, oh, Mike just won another gold again. Yep. But they don't realize what really goes into it. So honestly, that was one of the big motivators for it. And I wanted to have my story, our story in writing, so I could have it forever. So I can share with my family and friends. And because so much it had happened. And I was starting to forget those little bits and pieces that really made it all worked out. So I want to I wanted to have it in my hands. So I could, you know, I forgot 21:20 a hefty book like this is this is this is something that I'm really excited to get into. And it's also something that like, it helps cement kind of that legacy in many ways, you know, so you should feel very proud about that. Like, like, it's really cool. 21:38 I it's one of my top achievements, for sure. 21:42 Are you going to go on a tour? 21:44 I well, I mean, at some point I would love to I'm like scattered all over the place. You know, this last year was so crazy. We lost it right before the games. And then after the games of the whirlwind of all that, and I'm like, You know what, this last year was so busy with travel in preparation for competition and quarantining. And that whole, you know, headache. And stress is like, this summer, I wanted to stay home and just do things at home and catch up. But there, there may be some type of a book tour, not not big long one, but maybe little bits here and there. And because I definitely want to get out there and do what I can to help spread the word of driven ride. Well, and 22:30 I think what's really important here, too, is that the elements of your identity are so layered, right? It's not just family. It's not just athlete, but it's also entrepreneur, and innovator. So let's spend some time talking about that. My wife is an engineer, I'm like, I get like, I am more on the creative side and stuff like that. And there's, there's kind of everybody thinks like, innovators aren't creative, and yet, they are in the biggest ways. So talk about, you know, what your company does, and the innovations that you've done. 23:05 Yeah, like, there's two pieces to Mike Schultz. One is the athlete, and the other is the shop guy. Like I grew up in the shop on the farm in Minnesota, and like, ever since I can remember like, I'm always trying to figure out how things work. And once I can figure out how they work, I want to try and make them better. And so I've spent a ton of time in the shop before my injury happened and you know, accrued these different tools, problem solving tools, and when I became an amputee, I like this is going to help me solve the problem that I'm now in. And so I 23:45 I realized that the typical prosthetics weren't going to allow me to get back on the dirt bike and snowmobile. I mean, that's what I love to do. So I did some testing with some other componentry and it just wasn't gonna work. I'm like, You know what, I can do this, I can figure this out. For one, I wanted to solve my problem. But number two is like I needed a positive focal point to put my energy in, in a moment or, you know, in a timeframe that I was, you know, it could have went downhill pretty quick unless I was occupied doing something so so this is the current moto knee, and Versa foot that we create with my company called BioDapt, which I started in 2010. My injury was in 2008. So I mean, it was pretty quick, pretty quick. You know, a lot of things happen in a short amount of time to get equipment designed and prototyped and then start a company but the biggest difference with the equipment we use is, you know, it kind of works like your quadricep muscles, absorbs impacts like when i'm on my motocross bike or on my snowboard when I'm flying through the air and landed on my feet. You know, basically the shock right here. 25:00 And also in the foot, it absorbs that impact. So I can land soft and keep on going, which is a much different movement or reaction than walking or running, walking and running, you want all that energy return, you want fast, fast swinging and bouncy feel to it. But if we did that on a snowboard or motocross bike, we'd hit an impact and it would just like load up, and then it would just springing off 25:26 and you go flying? Well, and I think what's really powerful about that, and one of the lessons that I think, you know, our audience of nonprofit professionals can learn is you have to kind of solve for the community that you're trying to address. Right? And, and if you design things that are one size fits all, it means it's not going to fit everybody. And really, if you're designing for everybody, you're not designing for anybody, in many ways. So when you started doing that, because by the way two years, to do from soup to nuts, what you did is very impressive. I like I'm coming up to my 11th year here, right, like this takes time to get a company going. So that's super cool. But when you started doing that, you were solving for an immediate audience. You know, Mike, Mike, the monster sports guy, right, like, but it turns out that there's many different groups that really have embraced this. Can you talk more about who has just kind of fallen in love with the work that you're doing on on on these prosthetics? 26:37 Yeah, right away? Yeah, it was, it was a tool for me to get back to what I love and realized through adaptive sports that I was competing in, whether it be wakeboard snowboard, motocross, like, so many others could utilize this. So through the development process, I wanted to make it versatile for as many sports as possible. And one of the my first customers was a snowboarder, he was a veteran. And he saw me riding on it, and he's like, I gotta try this for snowboarding. And my Well, I think it works for snowboarding, I'm not a snowboarder, but you know, I'll figure it out. So I learned how to snowboard. And eventually, you know, obviously works very well. And I got connected with Walter Reed. Yeah. And started working with a lot of our veterans in and like, I'm very proud to be able to help out our vets any way I can, and buy, you know, prosthetic equipment. Like it's very rewarding. And 27:39 you know, that, that that moment when somebody tries out our equipment and realizes that, hey, I can do this again, like, that's, that's the thing that makes me so proud and happy with my company BioDapt. And, you know, we've worked with hundreds of veterans in different capacities and different sports and I really enjoy that a lot. Well, and part of the the neon one ecosystem has just, you know, we serve a lot of different nonprofits, but the ones that I've personally love working with over the years, adaptive sports organizations, and veterans organizations, like they're just the, the missions can be so powerful, and not spoiling anything, folks for our changemaker awards. But take a look at that when we're there. I think everybody will be happy in terms of those mission types. But, you know, maybe talk a little bit more about the adaptive sports organizations because there's, there's a lot of them out there, many of them serving smaller communities, right. And so tell us a little bit about that work. 28:42 Yeah. You know, like me and so many others, we look to sports for that motivation to get us out. Like, it's so helpful mentally, physically and emotionally like doing a sport helps you interact with others. And when you get into adaptive sports as an amputee, or another person with a physical disability, like you can talk to them and interact and learn things and then it kind of brings you out of this, this you know, this shell that most people are in initially and so adaptive sports is such a great way to do that. And one of the organizations that I've worked with a lot since the beginning is called wiggle your toes are out of Minneapolis, Minnesota area and so their their program basically helps new amputees navigate the different challenges that follow a new amputation of dealing with insurance and hospitals and prosthetic equipment. And where I fit into the picture after so many years as I do a lot with their 29:47 adaptive sports side so they have like clinics with Wake surfing or snowboarding, mountain biking. So they're their tagline is heal recover flourish and so I like the flourish 30:19 you know, with my new company or my company biodapt, like they've provided equipment for other amputees through biodapt. So it's like this really cool full circle thing that's just, you know, helping a lot of people out in different ways. One of the big drivers of the work for generosity xchange has been community. So talk about that feedback loop. That's so critical when you're you're building your community, how has that also evolved, as you've kind of driven into these different types of organizations that you're working with? Yeah, so like, I'm really heavily focused on on competitive sports. And over the last eight years, it's been snowboarding with the US Paralympic team. And, 31:17 And then, you know, when something works well, the word travels fast. And then all of a sudden, here we are in 2018 at the Paralympic Games, and there was, what was it you 11 or 15, 11 or 15 athletes using our equipment. 31:35 Many of them my competitors, and then here in 2022, there was 31:42 athletes from 13 different countries, 26 of them that were competing on equipment that I built my shop at biodapt, and 31:51 that's pretty awesome. I mean, while you're on the show, there's like, a moto knee over here, Moto knee over there. And you know, guy's got his Boot off he's making adjustments on his Versa foot is it's just like the neatest thing ever, and and then I line up with them on the gate. 32:10 Wow. What you kind of what, what happened? 32:15 Well, I, in boardercross, I had one heck of a day of racing, it was so competitive like this, this last year, that competitiveness was elevated so far. So I knew it was gonna be a tight one till the end and made it to the final and ended up with this beautiful silver medal. That and very, very, very proud of bringing that one home, you know, given the level of competition and the whole main final gold medal, final ends and small final. We're all wearing equipment, I built my shot. So yes, I did make my competitors faster than me this time around. 33:01 When no matter what, that's the beauty of it, it is a win win is a win win. Folks we have about I would say, you know, we're gonna continue our conversation. I have a few more questions for Mike. But I want to point attention to the q&a tab, we're paying attention to the chat. I know that there's some discussion about session formats, but I also have my little tablet here for the q&a. And so post, start posting your questions there, we can kind of source a few for Mike, that you want to ask him because we're gonna get into also, maybe the next 15 minutes or so like, and then you know, a few minutes for questions. We're gonna get into nonprofits about stuff specifically, in terms of our audience. There's small organizations trying to do big things. So people who are making do with the resources that they have available to them, what lessons have you learned over the years that you think can apply to people who were trying to do 100 different things, when they only have capacity to do 10? 34:07 Ah, well, I guess the priority list the check boxes, like put everything out in front of you. So you understand what you have, how much time each one of them is going to take. And then you know, prioritize them and just one step at a time start clicking them off. And then that's it's been a daily challenge trying to figure out how to most efficiently manage everything that I got coming at me like speaking, me, personally. You know, I've got the training and the competition and I got all the business stuff and then the family, you know, being able to spend enough time with the family. You know, just understanding what you have in front of you what it's going to take to accomplishment, accomplish it and then you know, you know one step at a time process to just start chipping away at it 35:01 sounds very data driven. 35:03 Yeah, that's That's it is you got to like, simplify and clarify everything you can. So you can really understand what it's going to take to accomplish it. Because I mean, you can easily take off too big of a bite and you won't be able to chew it up. And, you know, if that's the case, then you're just gonna get stuck and you know, bummed out because you're not making any progress. So when you got those checkboxes when you can check a box, that's the best feeling ever. 35:32 Well, and I think that one checklists are great. And as a reminder, folks, we do have our GX superfans checklist that you can participate in, you can find that in our digital swag folder and tick, tick, tick, get some prizes. But yeah, you know, given all the different things that you're doing, though, how do you ultimately make a decision on what to prioritize? Because everything could seem like the next big opportunity, the next interesting thing to do? How do you kind of ultimately say, Well, okay, I got to say no to certain things, and I have to say, 36:11 things. Well, that's where the process of checks and balances comes into play with my wife, Sarah, aka my chaos coordinator, 36:20 chaos coordinator. Ooh, yeah. 36:23 Yeah, cuz I have a hard time saying no, because yeah, like, because oh this this next big shiny thing. It's, you know, I can do that, and then it got one over here. So that is continually a challenge for me. So then, you know, you have to kind of look at the big picture, and what are the values of it? You know? Is it gonna is it? Is it emotionally good? Is it financially good? 36:50 Is it moving my general direction in a positive forward way? Or is it going to pull my time off to the left over a year, that's not really going to end up helping our forward momentum? Yeah, it's, it's, it's difficult to figure those out. I have a couple big things coming at me right now. And I'm trying to decide how much effort and time I can put into them. Because I know it's going to pull away from something else. 37:20 Well, I think it's, it's ultimately that core why that helps make those decisions. Because if you know what's important, and you, you say, Okay, this is the thing that will drive everything that I do as an individual as well as an organization, then those decisions get a little bit easier is why. 37:42 So I kind of go by, by One thought process, like, I've got three boxes to check whether it's business, or whether it's as an athlete, it's am I having fun? Yeah, I'm enjoying my time, because that's very important. Am I good at it? And is it financially worthwhile? So if I can check all three of those by actually, the first two, I said, kind of go together. But the other one is, am I making a positive impact on the people around me? Like, am I enjoying my time? Am I making a positive impact? And is it financially worthwhile? And if you can check all three of those boxes, then then there's a pretty good chance it's worthwhile. 38:27 I think that's pretty good. I think that's pretty good. And we're starting to get some questions pop in here. Maybe, you know, we'll we'll spend a few minutes on that. So folks, pop in your questions. Now we want to be able to ask Mike because we're our time together is ending soon, folks. We have a pretty packed schedule. But want to make sure that that you get your questions in for Mike. You know, in the next few minutes, we'll get into that. All right, here we go that and we got the questions coming in. So that's great. So you know, you talked about the nonprofits that you work with some folks are even asking about if you've heard of different nonprofits and things like that. But let's go back to wiggle your toes a little bit. What's kind of been a memorable because you mentioned this a little bit but let's dive into it a little bit more what's been a memorable moment of generosity that you've experienced working with them. 39:24 I have to say my favorite project was when so we I'm trying to remember the first time I met this little boy his name is Logan. It was at a clinic I was I don't know if it was snowboarding or or anyways, so I knew of this little boy the previous year from an event that we'll put together and over the course of the year Aaron the founder he'll reach out to me and be like hey, I have this this amputee who might be a good fit for one of your your components and He is like buddies. He's six years old. So do you make anything small enough for him, but he's a little go getter and you know, he's gonna do great things. And so I'm like, No, I don't have anything. But I think I could build something. So over the course of the next several months, we designed mini moto knee. It was like 30%, less, you know, basically 30% smaller measurements of this one, and we built this little miniature moto knee and Versa foot and delivered it to Logan, in Minneapolis. total surprise. So it was me and Aaron from wiggle your toes. And then Logan and his parents, his parents knew that this was common, but Logan had no idea. He's like, he didn't want to be outside playing doing something fun here he is stuck in this high rise building in Minneapolis. just chit chat, and then all sudden I open this big case up. And I pull out my moto knee. And I can't remember what I said. But how would you like to have one of these? And he's like, Well, that looks pretty big. I don't think it's gonna fit. So that's what I brought out the mini one. And yeah, the look on his face was just incredible. And later that summer, he him and his family were over at my house, ride motocross together, and it was the coolest thing ever. I mean, that was that was a huge moment in time that, you know, pulls that those heartstrings pretty heavy. 41:33 Well, let's, I mean, that's such a beautiful story. And it helps kind of lead into a few questions, we want to make sure that our next presenter has time to get set up, Mallory Erickson will be coming to the stage soon. But let's get into a few questions from the crowd. And I think one of them is is an interesting one, regarding kind of resources and finding things because, you know, you working with Visa being you know, really, really amazing at your work organizations like what give your toes, you know, it could seem lucky that they've found you and things like that, but these things don't happen overnight, when a nonprofit works with you, you have to build a relationship. And so I want to kind of speak to that in terms of like resources, because ultimately, folks, this comes down to putting people first not their money, right, it's not necessarily trying to obtain the corporate sponsorships or things like that, it's building the relationship. So talk about how your personal, you know, approach to building those types of relationships with the community organizations that you work with? 42:36 Well, I think the best way to get people invested is about emotion, it's getting their emotional investment into it before you start talking dollars and cents, it's like, provide and share a good experience with somebody, and that's gonna get them locked in and get them interested. And then, and then once you have a group of people that really believe in, in what you're doing and what you're accomplishing, you know, that then then the dollars and cents come in behind that. So, and part of that is being able to share those experiences, you know, whether it be on, you know, media platforms or social media are in the spotlight in other ways, but, you know, showcasing what your nonprofit does, and how they, you know, make a positive experience for their recipients or whatever the case may be. So, yeah, just showcasing what you do to people. So there's a good, positive, you know, emotional investment in it. 43:40 Love it. Love it. All right, we got a great question from Ashley. She says, I work for a nonprofit that serves individuals who have disabilities, primarily intellectual and developmental disabilities, we often have conversations with our community about how accessibility and accommodation must be part of our diversity, equity and inclusion conversations. Mike, what do you think the world needs to know about accessibility and accommodation for people with disabilities? 44:08 Well, there's, I mean, there's a lot to that question or a lot of that can be answered that question, but um, I guess, like, the biggest help that could happen is, you know, helping people understand the different types of disabilities whether it be physical or cognitive. It's like, the more that people understand and aren't like, uncomfortable with it. You know, the more understandable it can be and then you don't have to look at somebody as he's an amputee. No, he's, he's an athlete. That happens to be an amputee. You know, changing that thought process, not like segregating people with disabilities and looking at them as different or less as just like, okay, this person is dealing with such a challenge? What can we do to help, you know, minimize that or help help them flow through life a little bit easier? 45:11 Well, and I think that kind of that that leads into because now we're in the q&a portion, folks for about the next 10 minutes, I would say. And Sara has a good question in terms of I think it connects to what you were just talking about, how do you think nonprofits can truly engage the populations that they serve? In the solutions that they're, they're attempting to execute? So what what are your thoughts in terms of that? 45:35 I guess, you know, some of it goes a little back back to what I was talking about before about showcasing the positive things that you're doing through positive experiences of the people involved, you know, not just showcasing, highlighting big dollars and cents or handing over this big, elaborate thing, it's more of emotionally, what are these people gaining out of this experience, not just money transferring from somebody to somebody else, it's the emotional experience, and the positivity that that can create for the individual or their family, depending on the circumstances. 46:21 We talk a lot about that here at NEON one in terms of designing generosity experiences, and, and kind of the first rule of that is put the person first not their money, and then focus on the connection, the tech comes last in many ways. 46:36 I, you know, one, one thing that that really stands out with, you know, a lot of things that were involved in with the adaptive sports and clinics and competitions, it's bringing the families and the caretakers are the support person in. And so many times, that support person has had a much more difficult time than, you know, in my case, physical disabilities, you know, being an amputee, like so many times the caregivers is under FAR more stress and difficulty than the actual amputee is. And being able to create this this environment where these these family members can interact with each other, they learn so much, and it just makes such a big difference in positive mood forward movement in in what they're dealing with as people like, I'm not the only one, I'm not the only one going through this. So you know, developing an environment like that is so much more beneficial than, you know, dollars and cents, but it takes dollars and cents to create those environments. So 47:48 yeah, well, and part part of that is is is a lot of times nonprofits can get into this kind of scarcity mindset, right? Where it's like, well, if I spend anything on the experience, it's going to take away from the mission. And so maybe let's connect that back even to the work that you're doing in in design, right? Like, these things don't just happen magically, you have to kind of put the work in and the resources in to get that output. So if a nonprofit kind of maybe has that fear, that if I spend literally any dollar on anything other than the mission, I'm taking away from the mission, what would you say to that person? 48:37 I would say is there only one mission? Is it only one thing that your your sights are set on? Because it should never be one thing, it should be multiple, it should be should be financial, it should be emotional, it should be? The experience, like there's so much value and experience and you know, every nonprofit, it has different set of goals, but it should never be just handing over a cheque to somebody to help them out. It should always be about the overall experience of helping somebody. 49:15 Love it. I'm trying to we folks, we got a few precious minutes for questions. So get them in now. Let's see. Just check in here. Well, we got Roxanne saying, come to Grand Rapids, Michigan. She's with the Mary Free Bed wheelchair and adaptive sports. So sounds like you're you got some fans over there. All right. 49:36 I raced motocross in Michigan a few times and I gotta have some, some clients over there. I like Michigan. That's a great place. 49:42 We one of our interviews on the exchange stage is is actually with David Lee of lighthouse, who's based in Michigan. So really cool. All right. Let's see. Okay, I'm following the chat. I'm following the q&a, folks. We're Still got some time here? Well, Mike, what? You know, while we're waiting for any maybe final questions from folks, what is 2023? Looking like for you? You talked about a few big things I know. Sorry, sorry. But like, 50:11 well now slow down. We still got a couple of months yet. 50:16 Or the rest of 2022, we could do that. So, ah, 50:21 well, what does it look like? So, you know, on the on the athlete front, I am with the US Paralympic snowboard team for another season. So, here in three weeks, then headed to Europe for some world cup competitions. And we got we got a few big projects happening at biodapt 50:43 with some adaptive equipment and a couple new components being updated, which is exciting. So and then, you know, in the short, short future here, we're just trying to soak out every hour out of this fall time, on our horses in bikes, and just being outside before it freezes up. 51:05 I know, I know, I'm in upstate New York, and it's like already, just, I'm just girding myself for the winter. And actually, I saw in the chat, a ton of people are from Chicago, which is where our headquarters are. So that gets pretty brutal in the winter, folks. All right, doing a double check in terms of any crowdsource questions maybe that we could finally take but, you know, Mike, one of the things that that I just love about your story is, is that it's not like toxic positivity, right? Because we don't want that. It has to be realistic about it. So I would say, you know, kind of what's some advice that you have for people who what was a good term that I heard a realistic optimist is the term that I actually just recently heard. So it was one of our other keynotes that use that. So how I because you've strike me as somebody who's a realistic optimist, so how can you how can you approach adversity obstacles with that kind of optimism while being realistic about it? Let's kind of tie it back to the first set of questions. 52:18 Realistic, optimist? Yes. I'm a dreamer. You know, to sum it up, you know, in a short phrase, it's dream big, work hard and enjoy the ride. Like that's, that's what I live by right now. But I guess the biggest thing that is understand what you're capable of, and if you're not capable of it, can you learn? Can you learn how to be and no matter what the case is, you're gonna have to like work your butt off to accomplish a big goal ahead of Yeah. Yeah, I, you know, I'm far from perfect. I'm not this, you know, everybody sees me, you know, doing interviews and stuff. And oh, he's so positive. He's, he's, like, amazing this and I'm like, Well, you should see me on my bad days, you know? Yeah, you know, I'm a real person I get upset. I you know, when when I fall short with something, yeah, I get mad. But it's, it's, you know, it's how I can process that. And, you know, reset, is, you know, one of the things that probably sets me out, sets me apart from most it's like being able to process what's going wrong. And can I fix it? And is it worth putting the extra effort in to you know, rerun at it? Yeah, I'm a dreamer. 53:40 A dreamer, dreamer. You're a dreamer. Well, and let's, let's actually add a little bit on on kind of the innovation side, how do you ideate like, how do you sit and go? Okay, I think I have a really exciting innovation. Where did talk talk a little bit about the actual process itself? Like your workstation, how are things set up? 54:04 Yeah, um, so, yeah, it's pretty cool. It's, it's simple. My company's small, we've got three, basically three full time employees and a part time. And, you know, when I come up with a problem, you know, for example, my moto knee when I realized that there was nothing available to help me out, I'm like, Okay, what do I want it to do? So you got to establish what your goal is what what is the end goal need to look like, you know, to make it right. And then what are the different steps that it needs are the different components that needs that it needs to allow it to move the way I needed to, like for motor in the example it was, it was the range of motion that I needed in the knee joint. It was the space that I had to try and fit all this stuff in. And then it was You know, how do I create those components? So it's I'm kind of thinking on the spot here, but it's like establishing what your goal is, what the steps are to get there. And then, you know, do I have to outsource all of it? Can I accomplish it in house? And then basically, it's the checkbox system. So you can get all of your goals and steps of the process on paper. So you can look at them and figure out, you know, what the priority component is, you know, what, what's the first problem that needs to be solved? In this whole system? And then you can go step by step. I don't know if that answered the question. It was kind of overcomplicated. 55:45 It's all good. What I hear is data driven focus. That's, that's, that's what I hear. Mike, I want to make sure I read this comment from Jennifer. I'm gonna put it back on the screen again, because I think it's such a great summary of what we talked about today. And then I'm gonna let you go. I'll do a little bit of table setting for the rest of the conference for folks. And then away we go. But this is such a fantastic kickoff. Jennifer says, Wow, love that practical optimism. Are you capable? Can you learn and work hard to achieve big things? I needed to hear this today? 56:21 Oh, that's awesome. I love it. Thank you. Thank you for noticing and sharing that bag with us. I I got a copy that I need. 56:29 Don't worry, Mike, we're we will take we will make it easy for you. And that's what we're trying to do for everybody here. I've seen a lot of Jennifer's actually the MVP of this talk that she's getting everybody set on their schedules. Mike, this is such a absolute beautiful, beautiful talk to help set the tone for generosity exchange. We're so thankful for you joining you know, one of the things that I want to make sure that that, you know, we let you know is we're going to be making a $500 donation to wiggle your toes on in your honor. So thank you so much for that. And yet we still got the accolades are pouring in. We got we got Jenny here. Let's put Jenny up on the on the main stage. We got Ashley, who asked that great question before. Thank you. We got Stacey here. Can't wait for the snow. Oh, Stacy, you're glutton for punishment. So awesome. Awesome. Mike, I want to thank you so much. We're gonna let you go. We're gonna let Daniel go as well. And I want to thank you again for joining us on the mainstage. I'm going to kind of get people set. But thank you so much, Mike for John. Absolutely. Thank you. And you guys keep up the hard work. You guys are making a difference and I appreciate it along with so many others. So absolutely. Good work guys. Thank you mike get the book folks driven a ride coming to a town near you. Likely in Michigan, it sounds like so, love and thank you so much. Thanks again, thanks to our partners at visa as well. the coaching starting so Coach's Corner, one thing, you click in it, you want to sit in the Coach's Corner for the rest of the day. You're good to go. That's one room and we're gonna kick things off with our sponsors at the giving block with Pat Duffy over there. So our team is here to help. If you have any questions, go to the expo area Event Services or use that event chat. We're in the DM'S and we'll see you in a few minutes with Mallory Erickson here thank you very much, folks. We got it. Generosity xchange is on its way Transcribed by https://otter.ai