Experience Generosity.
The average small to midsize nonprofit uses three to five tools to manage their donors, volunteers, and communications. At Neon One, we envision a world where organizations have simple and connected tools to help them make real, lasting change in the world.
Neon One started in 2018 when four technology companies came together and decided there was an easier way for nonprofits to use technology to enable their mission – we believe that small to mid-sized nonprofits thrive when enabled with a platform designed to create magical generosity experiences.
Designed to grow with you, Neon One connects nonprofits with the technology and resources that empower them to build a community of generosity.
Supporting Nonprofits Like You
We channel our empathy, passion, and drive, along with our belief that technology can empower social good organizations to reach new heights together.
We strive for greatness – in our products, our service, and our collaboration. We support and encourage each other to go beyond our reach because we believe beyond any known end point is something remarkable.
We know every problem is an opportunity to create a solution. We don’t hesitate to roll up our sleeves, take initiative, and hold ourselves, and each other, accountable to the results.
We leave egos at the door and bravely embrace the journey to bring our best selves every day. We believe “we” is better than “me” and foster an inclusive work environment that celebrates our diversity of thoughts and opinions.
We explore daily, value big thinking, and seize any opportunity to evolve, adapt, or change. We stride boldly towards our goals by choosing to challenge assumptions, fail forward, reward progress over perfection, and build for the future.
We know our success comes only from our customer’s success. Love for our customers is woven into every decision we make, from how we engage, to how and when we respond, to how we listen, and how we incorporate customer needs, concerns and ideas into our business decisions.
Our company is proud to give back to our community through employee-driven initiatives like:
Keith Reed
Chief Executive Officer
David O’Connor
Chief Financial Officer
Philip Pettinato
Chief Technology and Product Officer
Dov Diamond
Chief Revenue Officer
Kerri Zunkowski
Chief People Officer
Meaghan Misener
VP of Customer Support & Enablement
Paul Rosenfeld
Chief Marketing Officer
Heidi Hoover
VP of Revenue Operations
The Neon One Strategic Advisory Council (SAC) provides strategic input and guidance on our mission, vision, programs, and activities. Membership includes representation across the nonprofit sector from different divisions, locations, roles, and sizes. Members serve for two years and contribute their unique knowledge and skills to help us drive the future of nonprofit technology.
Liz Thomas
Field Systems Manager, Cystic Fibrosis Foundation
Laura Woods
Director of Leadership Annual Giving, University of Illinois Chicago
Michael J. Buckley, CFRE
Founding & Managing Partner, The Killoe Group
Matt Guardabascio
Executive Director, Leadership Long Beach
Lindsey Jakiel Diulus, PhD, CFRE
Principal Consultant, Arch Alchemy
Rachel D’Souza
Founder & Chief Purpose Officer, Gladiator Consulting
Neon One, today announced its offering free live customer support for every customer, regardless of organization size or subscription tier. At Neon One, the decision to expand support access grew out of a larger commitment to improve the customer experience through faster, more accessible, and dedicated support.
Nonprofits have small teams wearing lots of hats, and time is their scarcest resource. Our AI tools give them speed and clarity, and faster access to insights that used to take hours to pull together. Enabling them to get the right information faster lets them spend more time on relationships that actually move their mission forward.
Neon One announced it won a Silver Stevie® Award in the Customer Support Team of the Year category in the 2026 American Business Awards®. Neon One reduced average ticket resolution times from 40 hours to just 2 hours — a 95% improvement — while customer satisfaction scores soared from 65% to a record 97%.
For many organizations, independent chapters have historically been responsible for researching, purchasing, and onboarding technology.This leads to duplicated work, higher costs, slow or inconsistent tech adoption, and fragmented donor management strategies. All of those impact each local chapter’s ability to focus on their critical day-to-day work. With the Network Advantage Program, chapters can focus on building personal connections within their community instead of connecting their tech.As a result, the entire network benefits from more consistent supporter experiences, cleaner data, and stronger fundraising results.
“Every nonprofit wants to find ways to raise more money so they can serve their community better,” said Keith Reed, CEO at Neon One. “We know that long-term growth happens when nonprofits keep supporters engaged and involved over time. This report shows that people who make recurring gifts consistently support their favorite causes for years, and that makes them an exceptionally important group of donors for nonprofits.”
Helping nonprofits grow is a collaborative effort. That’s why we invest in sector-wide initiatives focused on education, advocacy, and research to help nonprofits get the support they need.
Neon One is a Giving Institute member, whose mission is to actively champion thought leadership that empowers generosity.
We’re an Affinity Partner of the National Council of Nonprofits, whose mission is to advance the vital role, capacity, and voice of charitable nonprofit organizations through state and national networks.
We’re a contributing data partner of the GivingTuesday Data Commons, which seeks to understand the drivers and impacts of generosity, explore giving behaviors and patterns, and use data to inspire more giving around the world.
Neon One is a contributing data partner of the Fundraising Effectiveness Project, which was established by the Association of Fundraising Professionals to conduct research on fundraising effectiveness and help nonprofit organizations increase their fundraising results at a faster pace.
We have industry-leading software for nonprofits and user reviews reflect the stellar experiences they have.
