Neon CRM – Memberships Add-on

Neon CRM’s membership management add-on gives you a complete membership management system for handling the entire member lifecycle, from sign-up to renewal, within the same system where you already manage donors, gifts, emails, and staff notes. The add-on provides nonprofits and associations with special features to build custom membership forms, manage member levels and benefits, and view dedicated reporting and analytics. Your members also gain access to a self-service portal where they can manage their membership and set up auto-renewals. Memberships is only available as an add-on, so it requires a Neon CRM subscription.

Neon CRM with Memberships starts at $109 per month: a $99 base subscription for Neon CRM, plus the Memberships module at 10% of that fee. Pricing is based on the revenue you raise, not the number of records you store.

Neon CRM supports individual, family, organizational, and corporate memberships, each with its own pricing, terms, and benefits. You can add lifetime memberships, student tiers, and sub-members under a primary account. By housing all these levels and tiers within one integrated system, you ensure a unified view of the member experience, regardless of how your members choose to join or belong.

Yes. To remove the burden of manual outreach, Neon CRM features automated renewal workflows. You can set up scheduled reminders to trigger before a membership expires and utilize auto-renewal payment processing to provide a frictionless experience for your supporters when they decide to re-up. If a member does lapse, the system can automatically trigger “win-back” communications to help improve your overall retention metrics.

Neon CRM streamlines revenue collection through its native payment processor, Neon Pay. Whether you offer one-time annual dues, recurring monthly billing, or custom payment plans, the data from Neon Pay flows instantly into your CRM and syncs with your integrated accounting software. By processing all of your membership dues, store sales, event registrations, and donations through Neon Pay, you get the benefit of real-time payment data inside your CRM and eliminate the need for manual imports or reconciliation.

Yes. Every member gets access to a self-service portal through Neon CRM. This empowers your community to manage their own relationships with your organization. Members can update their contact information, renew their membership, and register for events without needing to contact your staff. This reduces administrative workload and allows your team to spend more time on high-impact strategy rather than basic data entry.

Professional associations require a sophisticated system that can handle the complexity of both individual and organizational memberships. Neon CRM provides the robust database, membership-specific tools, and universal live support needed to manage large-scale professional networks. With the ability to automate renewals and member touchpoints, offer member-only directories, websites, and events, and empower individuals through a robust self-service portal, Neon CRM provides associations with everything they need to offer a professional, seamless experience to their members—one that proves the value of membership every day.

The best way to grow your membership revenue isn’t by attracting new members; it’s by retaining the ones you already have. To help orgs improve their member retention rates, Neon CRM offers engagement tracking and retention reporting that allow you to identify “at-risk” members before they lapse. By using automated alerts and lapsed member campaigns, you can proactively reach out to supporters. Our platform helps you move from reactive data management to proactive stewardship, which is why nonprofits using our system see significant growth in year one.