Neon CRM by Neon One
All-in-one nonprofit CRM & donor management software
With Neon CRM by Neon One, small and midsize nonprofits get the data, the insights, the tools, and the time savings they need to build stronger relationships with supporters that drive more giving.
Solving the problems that slow small teams down
The Problems
The Solutions with Neon CRM
Supporter history is scattered across spreadsheets and tools, so no one sees the whole picture.
Everything lives on one platform, so every team member works from the same up-to-date record.
Manual follow-up takes hours, and supporters still slip through the cracks.
Trigger-based workflows let you automate communications, so they always reach the right supporters at exactly the right time.
Fundraisers spend hours exporting, uploading, and cleaning data to create reports.
Real-time dashboards display your progress at a glance, and one-click or custom reports make it easy to analyze your results.
Making connections with new supporters means adding more records, which increases your bill.
Revenue-based pricing with unlimited records means your list can grow, but your bill won’t.
Hear from real nonprofits about why they love Neon One
What used to take upwards of 25 hours per week now takes about 15 hours, which provides an additional 10 hours of staff time per week that we can use to focus our efforts on proactive fundraising, marketing, and event initiatives.”
I love being able to look at someone’s portfolio and know their entire background, how long they’ve been a member, whether or not they’ve donated, if they’ve purchased in our store. I can use that information to target things out.”
Channing Grimes,
Customs House Museum
& Cultural Center
I found donors that had been donating to us for years, and I had no idea because we never had all of our data in one place before!”
Everything your team needs in one place
Connected tools and a unified supporter profile let your team move quickly with confidence.
- Open any record and trust it the first time.
- Build segments and reports with nothing to import first.
- Add staff or grow your list without raising your bill: every plan includes unlimited users and contacts.
Design supporter experiences that guide them from first gift to long-term support.
- Build targeted journeys for each donor segment with unlimited workflows.
- Follow up with every donor, every time, without manual work.
- Turn occasional donors into monthly donors with recurring gift options.
Grow your fundraising by bringing in more gifts, more donors, and more strategic insights.
- Drag-and-drop donation forms give donors a clear path from first click to completed gift.
- Track every form, appeal, and gift in multi-level campaigns from one screen.
- Let supporters launch peer-to-peer and team pages to reach donors you haven’t met yet.
Stop re-importing your list before every send. Reach the right supporters over email, text, and direct mail without manual uploads or multiple tools.
- Segments pull from live supporter records, so the list is ready when the email is.
- Design polished, on-brand emails with the branded email builder, no developer needed.
- Add texting to send out timely event and campaign updates.
Dashboards update live from supporter records, not last week’s export.
- Start with more than 50 ready-made reports and adjust them to your needs.
- Unlimited reports and a drag-and-drop builder let you easily customize dashboard views.
- Board and executive reporting comes together in a few clicks and can run automatically.
Add events, volunteers, and more as you grow
Process payments, run events, coordinate volunteers, and manage membership programs—with all the data flowing directly into your supporter profiles.
Payments
With Neon Pay by Neon One, donors get a seamless checkout experience and staff get real-time payment data.
Events
Handle every step of your event in one place, from ticket sales and seat assignment to check-in and follow-up.
Volunteers
Give volunteers a self-service portal for shifts and hours, so they can get more involved without adding to your staff’s workload.
Memberships
Keep your nonprofit or association’s members informed and engaged; make the decision to renew an easy one.
Connect the tools you already use
Software integrations with tools like Constant Contact, Eventbrite, Zapier, and more. Plus an Open API that lets you customize your tech stack to your team’s needs.
Find New Donors
Windfall Data adds real-time wealth data to your supporter records automatically, so you can spot major gift prospects.
Manage Your Books
Neon One is an Intuit QuickBooks Solution Provider, which means automatic data syncing and unified reporting.
Integrate Any Tool
Every Neon CRM customer can use the Open API to build custom integrations that fit the way your org works
How Neon CRM compares to other nonprofit CRMs
See how Neon CRM stacks up to the field on billing, email, automation, and support.
Most Nonprofit CRMs...
Charge you by the record, raising your bill as you grow your community.
Send you to a separate tool to email your donors, so your list lives outside your CRM.
Meter your reports and automations by tier, capping what you can build as you grow.
Charge more for phone support and route smaller customers to a knowledge base.
Neon CRM
Prices on the revenue you raise, starting at $99 per month, with unlimited records.
Includes email marketing inside your CRM, with unlimited sends to your supporters.
Gives everyone unlimited reports and automated workflows inside the same system that stores gifts and emails.
Includes phone, live chat, and email support from Neon One’s award-winning team on every plan, with 92% average customer satisfaction.
Pricing that helps your nonprofit grow
Neon CRM pricing follows the revenue you raise, and every plan includes unlimited contacts, users, customizable forms, workflows, emails, and reports.
See Neon CRM in action
When gifts, emails, and staff notes live on one record, every record tells the story of a relationship. Book a personalized Neon CRM demo to see yours.
Frequently asked questions about Neon CRM
Neon CRM is the core CRM product offered by Neon One. Neon CRM is built for small and midsize nonprofits in the US and Canada that are ready to move beyond spreadsheets and disconnected tools. It combines donor management, fundraising campaigns, payments, communications, and reporting in one system, with unlimited users and records and free live support included. Nonprofits can add optional modules for events, memberships, and volunteers as they grow. Take a self-guided product tour to see it firsthand.
Neon CRM starts at $99 per month, with total cost depending on your organization's revenue and any add-on modules you choose. Pricing is based on revenue rather than record counts, so you only pay more as you raise more. Three optional modules — Memberships, Volunteers, and Events — are available for an added percentage of your CRM subscription fee: +10% for Memberships and Volunteers, and +20% for Events. See the full Neon CRM pricing breakdown, or book a demo to see pricing tailored to your organization's size and needs.
Yes. Neon CRM includes dedicated tools for fundraising campaigns, event management, and volunteer coordination in a single system. Nonprofits can launch online donation pages and peer-to-peer campaigns, manage event ticketing and registrations, and schedule volunteer shifts, all from the same platform. Every touchpoint — ticket scans, shift sign-ups, and gifts — updates a unified supporter profile automatically, eliminating duplicate records and giving staff one complete view of how each person engages with the organization.
Neon CRM includes a built-in report builder with tagging for organization and the ability to run complex reports in the background. Optional AI-driven insights surface a supporter's complete giving and engagement history at the profile level, and one-click communication tools let staff send personalized emails or texts directly from report results. Nonprofits using Neon One see an average 35% increase in donation revenue in their first year on the platform.
Yes. Neon CRM supports recurring donations and Donor-Advised Fund (DAF) payments through Neon Pay, its built-in payment processor, which also accepts standard credit cards and ACH transfers. Donors can set custom giving frequencies — monthly, quarterly, or annual — and manage their own schedules through a secure donor portal. Nonprofits using Neon CRM's automated donor journeys to steward these gifts have seen recurring donor counts increase by more than 300%. See Recurring Donations 101: A Guide for Nonprofits for strategies on growing this revenue stream.
Neon CRM offers many built-in integrations, including QuickBooks for accounting, Windfall Data for wealth prospecting, Mailchimp for communications, and Eventbrite for event management, all included at no additional cost. Organizations with more specific workflow needs can also use Neon CRM's open API to build custom integrations. Combined with Neon CRM's native fundraising, communications, and reporting tools, these integrations let nonprofits connect their entire tech stack without extra upgrades or hidden fees. See the full partner directory for the complete list.
Neon CRM includes free live support by phone, email, and chat for every customer, regardless of organization size. Support runs through four channels: a 24/7 virtual agent, live chat, email, and phone during business hours, all staffed by a US-based team that understands nonprofit workflows. Neon One resolves the median support ticket in just 4.5 hours, and every customer gets access to Neon One Academy for self-paced training and certification. Learn more about Neon One support.
Yes. Neon One offers onboarding packages that include full-service data migration, where their team maps your existing records — donor history, gift data, contact information — into Neon CRM. Organizations that prefer a lighter lift can choose a more guided self-service setup instead. Either way, staff get comprehensive training and configuration support so the team is confident using the system from day one. Learn more about Neon One's onboarding and support services.
During a Neon CRM demo, a Neon One team member walks through the platform based on your nonprofit's specific challenges, such as manual data entry or limited reporting. You'll see how Neon CRM's integrated fundraising, donor management, and reporting tools work together to replace disconnected systems, so your team can spend more time building relationships and less time managing technology. Book your demo here.