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Last Updated: January 12, 2021

These Product-Specific Terms for Neon CRM (these “Neon CRM Terms“), which are Additional Terms subject to the Neon One General Terms of Service made available at (the “Terms of Service”), set forth the terms and conditions upon which Neon One, LLC, directly or through any of its affiliated companies including, without limitation, Neon CRM, Rallybound, Arts People, and CiviCore (“Neon One“, “we” or “us”) offers you, our end-users (“Customer”, “you” or “your”), access to Neon One’s Neon CRM proprietary cloud-based software-as-a-service solution made available through the Site and/or any Neon One mobile application (“Neon CRM”).  Access to Neon CRM is provided solely in accordance with, and subject to these Neon CRM Terms, the Terms of Service, the Sales Order, and any other Additional Terms.   Capitalized terms used in these Neon CRM Terms and not otherwise defined herein shall have the meanings provided in the Terms of Service.  

This is a legally enforceable contract.  By submitting or otherwise agreeing to a Sales Order, clicking “I Agree” to the Terms of Service or by accessing or otherwise using Neon CRM, you agree to be bound by these Neon CRM Terms, the Terms of Service, the Sales Order, and any other applicable Additional Terms.  If you do not agree to all such terms, do not access or use Neon CRM.  

From time to time, Neon One may modify these Neon CRM Terms in the same manner in which the Term of Service may be modified in accordance with the terms thereof.  

We recommend any nonprofit organization considering use of the Neon CRM to attend one of our twice-weekly demonstration to ensure Neon CRM is a good fit for your organization. Click here to view schedule or register.

1. Your USE OF Neon CRM

1.1 Within twenty-one days following the date of the applicable Sales Order, Neon One shall create a system administrative user account for Customer to access Neon CRM.

1.2 Customer agrees to use Neon CRM in accordance with the operating rules contained in Section 3 herein (the “Neon CRM Operating Rules”). Neon One reserves the right to amend the Neon CRM Operating Rules, at its sole discretion, for any legitimate business purpose including but not limited to strategic planning of its brand.


2.1 Under these Neon CRM Terms, Neon One is an independent content provider (“ICP”). As an ICP, Customer is responsible and liable for any and all activities conducted through its account on Neon CRM by Customer and Customer’s Authorized Users regardless of whether or not Customer has authorized any such uses.


3.1 Customer agrees to use Neon CRM only for lawful purposes. Customer is responsible for any and all activities that occur under the Customer’s user accounts, including without limitation the transmission or display of any Output or Customer-generated or other information, communications, software, photos, video, graphics, music, sounds, or other material (collectively “Content”) and shall abide by all Applicable Laws. Customer shall notify Neon One within twenty-four hours of any potential Intellectual Property Rights issues and use reasonable efforts to immediately stop any copying or distribution of Content that may be subject to Intellectual Property Rights issues.

3.2 Customer shall provide Neon One notice of any changes to registration information with respect to Customer’s use of Neon CRM including but not limited to the identity, email addresses, and passwords of Customer’s authorized list administrators within three business days of any such changes. Updates shall be sent to [email protected].

3.3 Customer shall notify its Authorized Users that Neon One is not responsible for and does not give any assurance to any person with respect to the validity, value, usefulness, or accuracy of Content or Output. Customer and any person using Customer’s account shall bear all risk associated with any Content or Output used on Neon CRM or in connection with Services detailed in the Sales Order.

3.4 All communications utilizing Neon CRM must contain a valid Customer email address. Customer may not use Neon CRM to send email with an invalid “From” or Reply-to” address.

3.5 Customer must be responsive to all replies utilizing Neon CRM including unsubscribe requests. Neon CRM will automatically include the unsubscribing section in the footer of email campaigns. Customer must respond to these unsubscribe requests within fourteen calendar days. Customer may not discard or delete any opt-out email until that email address has been deleted from the Customer list(s).

3.6 Customer may not impersonate any person, including but not limited to a Neon One agent, or communicate under any name or alias Customer is not entitled or authorized to use.

3.7 Customer and Customer’s users may not use Neon CRM to harass, threaten, embarrass, or otherwise cause distress to any person or entity.

3.8 Customer may not post or transmit Content on Neon CRM that is unlawful, sexually explicit, racially objectionable, or otherwise morally offensive, as determined by Neon One in its sole discretion.

3.9 Neon One may monitor Customer’s use of Neon CRM, including Content. Neon One has the right, but not the obligation, to require Customer to remove any Content utilizing Neon CRM that Neon One, in its sole discretion, determines to be harmful to its business reputation.

3.10 Neon One may monitor any and all areas of Neon CRM to oversee compliance with this Agreement. Customer will so inform its users that their use of Neon CRM constitutes consent to such monitoring.