Neon One Support & Services
Live Support, Expert Training, Sustainable Success
From free customer support and personalized onboarding to on-demand training courses and guides, we help you turn your Neon One system into an engine for building stronger relationships.
It doesn’t matter how powerful or intuitive a piece of software is: If you don’t get the assistance you need to implement and understand it, you won’t be able to use it to its full potential. Good support is critical to your success. That’s why Neon One offers a full suite of onboarding, training, and support options to suit your nonprofit’s needs.
Support the way you want it
Live Chat, Email & Phone Support Are All Included in Neon CRM
Have you heard? Neon CRM customers now enjoy live chat and phone support at no extra cost!
When you need assistance, you shouldn’t have to wait: That’s why we provide our customers four separate layers of support—so you can get the help you need, when you need it, and get back to serving your community.
For non-urgent issues, you can email our support team at [email protected] and receive a timely response.
Virtual Agent
ACE, our AI virtual support agent, can help you with almost any “how-to” queries you might have—and is available via chat 24/7.
Live Chat
If ACE can’t help you, you can chat live with a member of our support team without ever having to leave your CRM.
Phone
Sometimes, you just need to hop on the phone! Our support team is available to talk Monday through Friday: 7 a.m. to 7 p.m. CT.
Your support team writes me back within a matter of moments! And Neon One Academy has been very helpful to train the rest of my team.
Channing Grimes
Customs House Museum & Cultural Center
Neon CRM Client
INSIGHTS, TRAINING & UPDATES
Product Knowledge at Your Fingertips
Adapting to new technology and keeping up with industry best practices can be stressful. No matter where you are in your technology journey, you’ll find the resources to support you. Our customers enjoy a full suite of training and product knowledge options, all of which help translate technical know-how into practical usage
TRAINING WHEN YOU NEED IT
Neon One Academy
Explore Neon One solutions your way through online courses, tutorials, simulations, and real-time application. Available 24/7 in bite-sized lessons to get your answers quickly.
A CENTRAL HUB FOR ALL YOUR NEON ONE QUESTIONS
Support Center
Your one-stop-shop for everything from step-by-step instructions to announcements and release notes to submitting a request for technical support. Live chat and phone support are included in every package for every customer. The answer to your question is just a click away!
A TEAM DEVOTED TO YOUR SUCCESS
Proactive Communications
rnAfter implementation, our Client Success Team is there to help you continue learning and make the most of your system. They’ll keep you posted on new features, relevant courses and webinars, and information about underused features that might take your organization to the next level.
LEARN FROM EXPERTS AND YOUR PEERS
Live Office Hours and More
You can drop into live office hour sessions multiple times a week to get your questions answered live from Neon Experts and connect with your nonprofit peers! We also host regular live group training on best practices and hot topics to keep your industry knowledge up-to-date.
Supporting You From Minute One
Easy, Expert Onboarding Customized for You
There’s no such thing as a one-size-fits-all approach to setting up a new system. Our team takes the time to understand your specific requirements and craft an onboarding plan that fits one organization: Yours.
Our onboarding process produces real results
50
INCREASE
In gift size
80
INCREASE
In total donations
321
INCREASE
In recurring revenue
Orientation
Each Neon product has a slightly different onboarding process. For Neon CRM, orientation is a two-week period consisting of four courses focused on setting goals and basic system training.
Onboarding & Data Migration
Packages include data migration to import legacy data into your system and configuration to personalize your settings and build your skills on the platform. There are three levels of data migration as well as a custom option, so you can select what best fits your needs. Learn more in our Neon CRM Onboarding & Data Migration Services Guide.
Our data made it challenging. It took a lot of back and forth and us looking at spreadsheets together and figuring out what actually was needed and rerunning some things. But they [the Onboarding Team] were really great on working with us. And honestly, the support has been amazing.
Jenifer Whitson
Legal Aid Society of Northeastern New York
Neon CRM Client
Have Feedback? We Want to Hear it!
In my experience, when we have made suggestions or requests, they were definitely listened to. I think something unique about Neon One is that you really are listening to customer feedback and trying to address needs in real-time.
Sally Cox
Team Gleason
Neon CRM & Neon Fundraise Client