Empower Your Members.
Grow Your Community.

Neon CRM is a nonprofit relationship management platform that brings memberships, fundraising, communications, events, and volunteers into one streamlined tool that gives you a complete view of every supporter. The system’s memberships module gives you a complete membership management system that can handle the entire member lifecycle from sign-up to renewal. Neon CRM equips nonprofits and associations with specific features, including custom forms, a self-service portal, distinct tiers, member directories, and dedicated reporting. It allows you to manage flexible membership levels, automate the renewal cycle, and track engagement to drive higher retention by ensuring that every member feels seen.

The price for Neon CRM with memberships starts at $109 per month. The baseline cost for the system is $99 per month, and the Memberships module costs an additional 10% of that subscription fee. Ultimately, the total cost for a given nonprofit will mostly depend on two main factors: revenue and additional features. Neon CRM charges are based on revenue, not record counts, which is one of the main reasons we can serve as such an affordable membership and fundraising software solution for small nonprofits and associations—because you only pay more as you bring in more! In addition to Memberships, there are also optional modules for Events and Volunteers. The cost for Events is +20% of your CRM subscription fee, and the cost for Volunteers is +10%. Book a Demo to see how our pricing fits your mission.

Neon CRM natively connects with vital software like QuickBooks, Mailchimp, Eventbrite, and Windfall Data to keep your membership operations running smoothly. If your association relies on highly specific tools, you can leverage our open API to build custom workflows without paying any extra upgrade fees. Combined with Neon CRM’s core functionality, these built-in connections allow you to easily create a comprehensive, tailored technology ecosystem.  

Every Neon CRM plan includes free, universal live support to ensure your organization always has the help it needs. Our U.S.-based team of nonprofit experts is available via phone, email, and live chat during regular business hours, while our virtual agent can field questions around the clock. We pride ourselves on quick solutions, boasting a median resolution time of just 4.5 hours. Furthermore, your entire team will have access to the Neon One Academy for self-guided learning and certifications. Learn more about Neon One customer support and services.

Yes. Neon CRM allows you to easily manage multiple membership levels and tiers, each with its own specific pricing and benefits. This sophisticated segmentation enables you to tailor the member experience, whether you are managing a basic individual tier or a high-level corporate sponsorship. By housing these tiers in one integrated system, you can ensure that the right benefits are always delivered to the right people automatically.

Absolutely. To remove the burden of manual outreach, Neon CRM features automated renewal workflows. You can set up scheduled reminders to trigger before a membership expires and utilize auto-renewal payment processing to provide a frictionless experience for your supporters when they decide to re-up. If a member does lapse, the system can automatically trigger “win-back” communications to help improve your overall retention metrics.

Neon CRM streamlines revenue collection through its native payment processor, Neon Pay. Whether you offer one-time annual dues, recurring monthly billing, or custom payment plans, the data from Neon Pay flows instantly into your CRM and syncs with your integrated accounting software. (Neon One is an Inuit QuickBooks Solutions Provider.) By processing all of your membership dues, store sales, event registrations, donations, etc., through Neon Pay, you get the benefit of real-time payment data inside your CRM and eliminate the need for manual imports or reconciliation.

Yes. Neon CRM includes a member self-service portal that empowers your community to manage their own relationships with your organization. Members can update their contact information, renew their membership, and register for events without needing to contact your staff. This reduces administrative workload and allows your team to spend more time on high-impact strategy rather than basic data entry.

Professional associations require a sophisticated system that can handle the complexity of both individual and organizational memberships. Neon CRM provides the robust database, membership-specific tools, and universal live support needed to manage large-scale professional networks. With the ability to automate renewals and member touchpoints, offer member-only directories, websites, and events, and empower individuals through a robust self-service portal, Neon CRM provides associations with everything they need to offer a professional, seamless experience to their members—one that proves the value of membership every day.

The best way to grow your membership revenue isn’t by attracting new members; it’s by retaining the ones you already have. To help orgs improve their member retention rates, Neon CRM offers engagement tracking and retention reporting that allow you to identify “at-risk” members before they lapse. By using automated alerts and lapsed member campaigns, you can proactively reach out to supporters. Our platform helps you move from reactive data management to proactive stewardship, which is why nonprofits using our system see significant growth in year one.

Yes. Neon CRM’s membership module is built to support every kind of membership program, allowing you to manage everything from individual and family memberships to complex organizational and corporate structures. You can easily configure specialized tiers for students or young professionals to build your future pipeline, manage lifetime memberships that honor your most dedicated supporters, and even handle “sub-members” or employees under a primary account. By housing all these models within one integrated system, you ensure a unified view of the member experience, regardless of how your members choose to join or belong.

To get your membership program up and running smoothly, we provide customizable onboarding packages that span from self-guided setup to complete data migration. Our specialists will carefully map your historical records into the new database to ensure accuracy. We follow up with in-depth configuration support and training so your staff can navigate the system confidently from day one, backed by continuous educational access to the Neon One Academy, as well as regular office hours and live webinars with our Customer Enablement Team.

During your personalized demo, a knowledgeable Neon One expert will guide you through our membership-focused tools and integrated platform. We will tailor the conversation to address your organization’s unique bottlenecks—such as repetitive manual data entry—and demonstrate how our solution frees up your staff to reclaim their time and focus on engaging your members.