Improve Your Donor Acquisition With This 3-Step Plan

You, like other nonprofits, rely on donations in order to keep your programs and services up and running, right?

Right! And, if you want to do this effectively, you have to focus on the three key elements of an effective donor management plan: donor acquisition, retention, and stewardship.

In this resource, you’ll learn about donor acquisition, which is the process of procuring first-time donors. You’ll learn how to create a successful donor acquisition plan that will help you find and engage new supporters in a way that also sets you up to keep them for years to come. 

Donor Acquisition vs. Donor Retention

Donor acquisition is the process of inspiring new people to give their first donation to your nonprofit. Donor retention, on the other hand, focuses on getting those people to donate again in the future.

There are pros and cons to focusing on a donor acquisition strategy rather than a donor retention strategy. The main drawback is the cost to acquire donors compared to their donor lifetime value. 

It is far more expensive to get new one-time donors than it is to get previous donors to give again. But, if your nonprofit has an industry-average donor retention rate, you retain only one of five donors. That means four of five first-time donors will never give again.

A good donor retention strategy can shrink that number. So, if you want to build a donor base that’s stable and resilient, you’ll need to launch donor acquisition campaign that sets the stage for great retention.

Tips for Acquiring New Donors

What it takes to acquire new donors can be broken down into three simple steps: research into your current donors, establishing your messaging, and building your outreach plan.

Let’s take a closer look at each of the three steps.

Research Your Current Donors

Research begins with evaluating your current supporter base. You’ll use that data in a few ways: You’ll look for potential donors in your existing database, use it to create donor profiles, and gather important information that will make your future appeals more effective.

Identifying trends and patterns in your existing supporter base (including the research you just did to identify prospective donors) will help you determine your target audience, or the demographics a majority of your donors have in common. You can use that data to develop donor personas, which will help you visualize the types of people that are most interested in your mission. Building these personas will get you thinking about how to differentiate your messaging so it appeals most to those groups. If your donor base is primarily women in their 30s and 40s, you’ll reach out to new potential donors differently than you would if it was mostly men in their 20s.

One other thing you should do before updating your messaging is surveying your existing donors. Ask them questions that will reveal how they learned about your organization, what motivated them to give for the first time, and what motivated them to stay on. You can use that information to create an effective donor acquisition campaign.

For more insight on how to effectively conduct a donor survey, read the blog post below.

Then, you can do something similar and identify people in your CRM who are potential supporters but haven’t given yet.

Your CRM is full of people who have interacted with you in non-financial ways! Identify anyone who’s engaged with your nonprofit but has not donated. People on your email newsletter, volunteers, attendees of your events, or even your clients themselves are all potential donors. Once you have this list, you can start creating a segmented communications and outreach plan that you’ll use to inspire them to donate.

Update Your Messaging

Here is where you get to use your findings from your research phase. Intel from your donor survey and your prospects’ records should help you prioritize which aspects of your organization’s work you should emphasize in your donor acquisition campaign. You may consider adopting a more conversational friendly tone with younger donors and a more formal straightforward approach with your older donors, for example. 

Regardless of the audience you’re addressing with your message, make sure you use solid messaging that demonstrates the impact of your work. This will be an important part of reaching every type of prospective donor and will make them trust that your organization is reliable and effective. Well-demonstrated past impact will help motivate your prospects to donate now.

Your messaging will be useful in email appeals, direct mail letters, social media posts, and more. You’ll also want to consider updating your donation page to include that messaging, too.

Did you know that, by sharing why donations are needed on your donation page, you’re likely to raise more? One study by NextAfter saw a 150% increase in donations after adding that to their form. Try it with the impact statements you’ve identified for your campaign!

Other things to consider updating include your vision and mission statements, website copy, social media bios, and even your overarching fundraising strategy. 

Don’t worry if you make a change that ends up not being as successful as the original. The brilliant thing about messaging is that it can always be tested and changed. If your new ideas don’t work in this acquisition campaign, you can always try something new or return to what’s familiar.

Build Your Outreach Plan

In order for your campaign ideas to work, you need to get them in front of your potential donors on the channels they prefer to use.

Once you’ve crafted your campaign messaging, it’s time to spread the word. Beyond sending out a fundraising appeal via email or direct mail, you can use any tool you have at your disposal. Posting to your social media channels, making phone calls, sending text messages, or connecting at events are all additional means of donor acquisition.

The benefit of these outlets is that you can hone in on your audience. Want to send one appeal to prospects above 50 who are interested in supporting your school lunch program and another to prospects under 40 who are more interested in funding classroom supplies? You can do this easily by creating segmented lists and uploading them to your email service provider.  

On social media, you can take a look at your follower lists and segment your communications by channel. If your Facebook page has an older audience, target them there. Your younger followers on Instagram may want a different message.

If your nonprofit is event-oriented, you can also try holding multiple types of fundraising events throughout the year. If your donor base mostly gives between $20 and $50 per gift, for example, your high-dollar silent auctions and galas might not be an effective way to find new donors. Maybe a yard sale would be a more successful way for your organization to bring in new faces.

Turn Potential Donors into Actual Donors

Once you’ve gotten the right messaging in front of your donors, there’s one more step: the ask. You’ll want to send segmented appeals to the different groups you’ve identified.

Ask for Donations Strategically

One thing that helps you convert potential donors into new donors is to appeal to donors on their preferred turf: The channels in which they’ve interacted with your organization previously.

A social media post would best reach the prospects who are most engaged with your social media, your prospects who respond best to email should be emailed, and so on. 

Send targeted appeals to the segments you created earlier. Send an appeal for gifts to your school lunch program to the first group and an appeal for school supplies to the other. For best results, tailor your appeals by interest area, demographic, and channel.

Make the Donation Experience Positive

Be sure to link to your donation form in each appeal. If a potential donor has to hunt down your form, they will not give. You want the process to complete a donation to be short, sweet, and simple.

Learn more about creating an optimized donation form that provides a good experience below:

Set the Stage for Donor Retention

Once a potential donor becomes an actual donor, make them feel good about the impact they’ve helped make by making an effort to continue your relationship.

You can do this by writing a great thank-you letter or, if you really want to keep them engaged, you can send new donors a series of welcome emails.

Discover the donor retention benefits of building a new-donor welcome email series by downloading the guide below. 

From Identifying a New Donor to a Building a Strong Relationship, These Tips Will Help You Improve Donor Acquisition

Acquiring donors involves three steps: Research, messaging, and outreach. Once you’ve used your donor management platform to identify a bunch of new potential donors and inspired them to give, it’s time to keep them by engaging them and building a relationship. Download the donor retention checklist below to learn how you can start thinking about effective long-term donor engagement strategies.