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Donor Management Software Comparison: What’s Right for Your Nonprofit?

7 min read
January 13, 2023
Neon One Staff
A comprehensive donor management software comparison can help you find the right program for your cause. In this image, two hands appear in front of a blurred background in shades of green and white. One cupped hand is full of coins; below it, another outstretched hand is ready to receive that money.

When it comes to donor management platforms, the sheer variety of software choices can be a bit overwhelming. Some platforms offer versatile, feature-rich solutions while others are designed more for basic contact management. With the right set of features, you can deepen donor relationships and engage more easily with constituents. With the wrong program, though, you’ll face cost creep, frustrations, and poor communication.

This donor management software comparison will go over the features of some of the most popular options so you can make the right choice for your organization. Let’s take a look.

Top Donor Management Software Comparisons

All the platforms listed below are trusted as some of the top donor management options among nonprofits and associations. Breaking down their specific features will help you understand how good a fit each might be for your organization.

Neon CRM

Neon CRM is a platform designed to deepen your donor connections and improve your workflows. With our help, you can use data and prior donor interactions to personalize your messages and elevate donor engagement.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Donor tracking and insights

Engagement timelines

User-specific dashboards

Intuitive, customizable reporting

Flexible fields

Automated workflow and communication tools

Email management 

Flexible donation pages and forms
Revenue-based billing

Personalized communications

Comprehensive management

Automated tools
Large organization support 

Initial ease of use

Simultaneous live/virtual event management

Who it’s best for: We work with organizations from small grassroots movements to large multi-state associations. Our typical clients are small to midsized nonprofits who are looking for a donor management platform that will grow with them. Our revenue-based pricing model makes us a particularly desirable option for rapidly growing organizations.

EveryAction

EveryAction is a comprehensive platform designed for nonprofits and associations. It’s particularly noted for its Political Action Committee (PAC) compliance features, making it great for managing political contributions. 

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Top-tier PAC support 

Payment gateways

Email and mobile messaging 

Event management

Canvassing support

Phonebanking 

Automated tools and predictive analytics
Ease of use in data management

PAC-compliant

Customizable workflows 

Automated tools
Difficult to use more advanced features

Integration limitations 

Little custom template support

Complex, click-heavy system

Who it’s best for: EveryAction is a platform that’s best used by those managing a lot of records. It serves a wide range of large nonprofits and has a complex feature set that makes it a great comprehensive option. It’s also highly suitable for PACs with built-in compliance support.  However, smaller and midsized organizations may find it’s a bit complex for their needs.

Kindful

Kindful is owned by nonprofit CRM provider Bloomerang, bringing a lot of industry-specific expertise. It offers the basic features of a donation management platform with few bells and whistles.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Email management 

Donor database tools

Automated donor receipts

Mail merge support

Workflow management 

General reporting 

Engagement tracking 

Historical communication records
Ease of use

Good basic features

Strong customer service

Cost-effective
Integration dependent

Limited reporting

Few customization options

Data upload difficulties

Who it’s best for: Kindful is a great solution for small nonprofits needing a simple and cost-effective database management tool. However, its limited features may not be appropriate for rapidly growing organizations that need more support.

Network for Good

Network for Good provides both software and coaching for nonprofits. This is a comprehensive solution to donor management that has grown beyond tracking donations to support the entire organization’s activities.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Donor database tools

Custom forms/surveys

Duplicate records management

Donation tracking

Donation receipts and emails

Simple reporting
Strong onboarding process

Comprehensive solution

Multi-media support
User-friendliness

Data transfer problems

High costs for upgrades

Limited integrations 

Who it’s best for: Network for Good is a comprehensive solution that targets its services to small nonprofits that won’t need a large number of complex integrations. As it bills by contacts, costs may not scale over time, especially for rapidly growing organizations.  

DonorPerfect

DonorPerfect is based in Montreal, Canada and is a software provider that serves a wide range of nonprofits, with a specific focus on Canadian markets. It’s another more comprehensive tool for nonprofits, with features that can be used for the management of the entire organization.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Automated tools 

Engagement tracking

Donor database management 

Payment processing

Reporting and analytics

Online donation forms and templates

Integrations
Cost-effectiveness

Ease of use

Clear, simple user interface

Fast rollout and onboarding
Limited customizability

Few default reporting features

Inefficient database tools

Poor duplicate records support

Who it’s best for: DonorPerfect is good for small to midsized organizations who can keep a close eye on their data cleanliness, although some large organizations report challenges with data merges. It’s also favored by some Canadian nonprofits looking for a domestic company to provide support.

Oracle NetSuite

Oracle is, of course, much more than a CRM. It’s an enterprise that provides just about anything you can find in the cloud, including the clouds themselves. For donor management software, it offers Oracle NetSuite Social Impact.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Financial management

Reporting tools

Relationship management tools

Efficiency tracking

Compliance and regulatory tools

Community access and support 

Integrations
No-cost options

Comprehensive management

Robust features

Built-in compliance
Difficult to learn

Focused on resource management

Reporting limitations 

Minimal campaign support

Who it’s best for: Oracle NetSuite Social Impact is an application-based program where some users may be eligible for no-cost activation and a donation of its basic-level platform. This may make it a good solution for nonprofits that are just starting out. The program is also an ERP (enterprise resource planning) application, meaning it is more focused on operations than donor management.

Give Smart

GiveSmart is another platform that’s a small part of a much larger brand—specifically, Community Brands. GiveSmart is the donor management segment of its suite of products.

Features for Donor ManagementBenefits Reported by UsersChallenges Reported by Users
Custom fields

One-click report sharing 

Payment management

Intuitive search technology

Mobile payments 

Integrations 

Implementation support
User-friendly interface

High customizability

Virtual auction support

Simple reporting
Printing problems

User permission issues

Few custom query options

Expensive for service offered

Who it’s best for: Many users touted the benefits of this platform specifically for its auction and live event management functions. This platform’s fundraising tools are much more robust than its donor management tools, but organizations that depend largely on in-person events for donations may find the features of this platform particularly helpful.

How Neon CRM Stands Out in Donor Management

As you can see from the above donor management software comparison, there are a lot of different features to consider as you evaluate your options. Picking the one that best suits your organization’s needs will help you get the most out of your investment without taking on too much additional work or expense.  

Neon CRM stands out in our donor management software comparison because it’s truly built with scalability in mind. We know how quickly records needs can change, especially for nonprofits that are concentrating on expanding their base of potential supporters. That’s why we designed our billing and platform to grow with your nonprofit. Want to learn more about how Neon CRM can help you reach your goals? Contact us to schedule a demo!

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