Turn Every Interaction Into a Stronger Connection

Neon CRM is the core of the Neon One nonprofit relationship management platform. It brings your fundraising, communications, and donor management into one system, making it the perfect fit for small and midsize nonprofits in the US and Canada looking to graduate from spreadsheets and disconnected tools. Out of the box,  Neon CRM comes with everything you need: fundraising campaigns, smart profiles, payments, communications, and reporting—plus unlimited users, records, and universal live support. As your organization grows, you can easily add modules for events, memberships, and volunteers. Trusted by over 6,000 organizations, Neon CRM helps you ditch fragmented data and disconnected tools in favor of a streamlined, automated platform that helps you build longer-lasting connections.

Neon CRM is the core of Neon One, a nonprofit relationship management platform that helps small and midsize nonprofits in the US and Canada build the personal connections that drive growth. Every part of the Neon One ecosystem fully integrates with Neon CRM, ensuring data flows into your supporter database in real time. In addition to the core CRM, the platform includes Neon Websites, the Arts People ticketing system, Neon Fundraise for enterprise-level peer-to-peer campaigns, and Neon Pay for integrated processing. It also offers an Open API and seamless integrations with popular software like QuickBooks, Windfall Data, Mailchimp, and Eventbrite. With Neon One, you have all the tools to build stronger, more personal, longer-lasting relationships with every part of your community in a single, integrated platform

The price for Neon CRM starts at $99 per month, but the total cost for a given nonprofit will mostly depend on two main factors: revenue and additional features. Neon CRM charges are based on revenue, not record counts, which is one of the main reasons we can serve as such an affordable fundraising software solution for small nonprofits—because you only pay more as you raise more! The platform also includes three optional add-on modules for Memberships, Events, and Volunteers, all of which come with an additional fee based on a percentage of your CRM subscription fee: +10% for Memberships and Volunteers, +20% for Events. Book a Demo to see how our pricing fits your mission.

Neon CRM offers custom integrations with many essential tools like QuickBooks for accounting, Windfall Data for wealth prospecting, Mailchimp for communications, and Eventbrite for events. We also offer an open API for organizations that require custom integrations to fit their specific workflows. Both of these features are available without the need for any additional upgrades or extra fees. Between these integrations and Neon CRM’s native features, you have everything you need to build a fully integrated tech stack that’s customized to your org. Check out our partner integrations directory.

Universal live support is free and included on every plan, regardless of your organization’s size. You can get help through live chat, email, and phone from our U.S.-based team that understands how nonprofits work. To ensure that our customers can get the help they need, when they need it, we offer four layers of customer support: email, virtual agent, live chat, and phone. Virtual agents are available to answer questions 24/7, while the other channels are available during regular business hours. We prioritize resolution speed, with a median ticket resolution time of just 4.5 hours. Additionally, all users have access to the Neon One Academy for self-paced training and certifications. Learn more about Neon One customer support and services.

Neon CRM gives you a complete view of your supporters, combining comprehensive donor management and membership tools to streamline your daily operations and drive real growth. For donors, you get smart profiles with customizable fields, engagement timelines, household management, and AI-powered summaries that track every interaction—including events and volunteer activities. For associations, the membership module handles the entire lifecycle from sign-up to renewal, adding custom forms, a self-service portal, distinct tiers, member directories, and dedicated reporting. To engage both groups, you can leverage native email and text, smart segmentation, and automated journeys—both pre-built and custom—allowing you to personalize communications at scale and focus on building meaningful relationships.

Yes. Neon CRM equips you with dedicated tools for all three. Yes. Neon CRM equips you with dedicated tools for all three. You can launch online donation pages and peer-to-peer campaigns for fundraising, manage event ticketing, and coordinate volunteer schedules from a single system. Neon CRM tracks every touchpoint, such as ticket scans and shift registrations, and updates unified supporter profiles instantly. By managing your volunteers and event attendees within the same CRM, you eliminate the risk of duplicate records and the headache of disconnected tools. You’ll see exactly how your community is showing up, empowering you to send the personalized messages that deepen those connections. 

Neon CRM offers comprehensive reporting tools that turn your data into real-world insights and forward-looking strategies. Our report builder is more intuitive than ever, featuring enhanced organization through tagging and the ability to run complex reports in the background while you focus on other mission-critical tasks. The platform also features optional, AI-driven insights at the profile level, enabling you to understand a supporter’s complete history instantly. With one-click communication tools, you can send personalized emails or texts directly from your report results, helping you achieve the 33% average donation revenue growth that nonprofits typically see in their first year with Neon One.

Yes. Neon CRM allows you to track grant awards and manage the core requirements of your funding strategy within the same platform you use for individual giving. You can document funder relationships, track reporting deadlines, and manage grant-specific communications directly within the platform. This ensures your team sees the complete picture of your foundation and corporate support alongside your individual donor data, providing a unified view of your revenue streams and helping you stay organized as you pursue high-impact funding.

Yes. Neon CRM is designed to maximize your fundraising success by making it easy for donors to support your mission however they choose. Through Neon Pay, our built-in payment processor, you can accept everything from standard credit cards and ACH to specialized Donor-Advised Fund (DAF) payments. Beyond simple transactions, our platform is built to turn one-time gifts into reliable revenue through advanced recurring giving capabilities. You can offer donors full flexibility with custom frequencies—including monthly, quarterly, or annual options—and empower them to manage their own schedules via a secure donor portal. By leveraging automated donor journeys to steward these sustaining relationships, nonprofits using our system have seen the number of recurring donors increase by more than 300%.

We offer onboarding packages tailored to your nonprofit’s specific needs, ranging from guided self-service to full-service data migration. Our team can handle the heavy lifting of mapping your existing records into our system with precision. To ensure long-term success, we provide comprehensive training and configuration support, empowering your staff to use the platform with confidence from day one. Most nonprofits are up and running quickly, and your team will have ongoing access to the Neon One Academy.

When you book a Neon CRM demo, a knowledgeable Neon One team member will walk you through the integrated system. We will focus on your specific pains, such as manual data entry or limited reporting, and show you how our integrated platform can help your team focus on building personal connections, not managing disconnected tech. Click here to book your demo.