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The Nonprofit Email Report: Data-Backed Insights for Better Engagement

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  1. Introduction
    1. A Note from Neon One
    2. Who’s Represented In This Report?
    3. Why Is Email So Important?
    4. Anatomy of an Email
  2. Nonprofit Email Deliverability & Engagement Benchmarks
    1. Introduction
    2. Nonprofit List Sizes
    3. Ask The Expert: Is List Segmentation Really That Important?
    4. Nonprofit Email Bounce Rates
    5. Nonprofit Email Open Rates
    6. Nonprofit Email Unsubscribe Rates
    7. Nonprofit Email Click-Through Rates
    8. Nonprofit Email Fundraising Performance
    9. Nonprofit Email Performance by Date & Time
    10. Email Sender Superlatives
  3. A Data-Driven Approach to Subject Lines & Preview Text
    1. Introduction
    2. Convey Positive Emotions in Subject Lines
    3. Ask the Expert: How Did You Use AI for Subject Line Sentiment Analysis?
    4. Words to Include (or Avoid) in Your Subject Lines
    5. Experiment with Emojis in Subject Lines
    6. Write Compelling Preview Text
    7. Words to Include (or Avoid) in Your Preview Text
    8. Put It All Together — Performance Benchmarks & Word Usage
  4. Creating Effective Emails
    1. Introduction
    2. Ask the Expert: What Should I Keep In Mind When Creating Compelling Emails?
    3. Tip #1 — Include Imagery in Your Emails
    4. Tip #2 — Pay Attention to Salutations
    5. Ask The Expert: Do Salutations Really Make a Difference?
    6. Tip #3 — Use the Word "You"
    7. Tip #4 — Make Your Message Scannable
    8. Ask The Expert: How Do I Create a Great Call to Action?
    9. Tip #5 — Include Great Calls to Action
    10. Put It All Together - Build Clear, Compelling Emails
  5. Lessons from the Most Engaging Email of 2022
    1. Introduction
    2. Top Engagement Email Dissection
    3. Go Build More Engaging Emails
  6. Data-Backed Insights for GivingTuesday and Year-End
    1. Introduction
    2. Who’s Included In This Data?
    3. GivingTuesday Fundraising Totals
    4. GivingTuesday Email Data
    5. End of Year Fundraising Totals
    6. End-of-Year Email Data
    7. Use These Data-Backed Best Practices to Nail Your GivingTuesday and Year-End Goals
    8. Now Get Out There And Write Some Emails
  7. Methodology & Appendix
    1. Methodology
    2. The Dataset
    3. Terminology and Definitions
    4. Metrics Definitions
    5. Analysis by Mission & Organization Income
    6. Analysis by Time & Date Sent
    7. Analysis by Content Sentiment
    8. Data Privacy & Security
  8. About Neon One
    1. Learn more about Neon One

Data Privacy & Security

Per the Neon One product terms, Customer Data for this report was aggregated, de-identified, and anonymized in a manner that does not designate or identify Customers or its Authorized Users as the source of such data. All aggregated totals that did not include a certain threshold of records to sufficiently anonymize individual donors or organizations were discarded.